Knowledge Base

New goodybag but only provides 27 days instead of 30 days

Started by: effnix
On: 11/02/2019 | 19:05
Replies: 5

by: effnix
on: 11/02/2019 | 19:05

I have just topped up today. February 11th. Why hav i bin given only 27 days???? Giff gaff wot u playin at??

Message 1 of 6
by: sloz
on: 11/02/2019 | 19:08

Hi, the nunber of days in a goodybag depends on how many days is in the month that you purchase the goodybag,

February has 28 days, so you receive 28 days including the day you purchased it in

(it shows 27 days remaining, but that doesn't include today) 

If you buy a goodybag next month you'll receive 31 days
And 30 days if you buy a goodybag in April

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Message 2 of 6
by: nigelbrooks
on: 11/02/2019 | 19:08 edited: 11/02/2019 | 19:09



Any goodybag purchased in February will have 28 days validity.


Your March goodybag will last for 31 days, your April one 30 days


goodybags have always had a calendar month's validity.

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Message 3 of 6
by: muddycalhoun
on: 11/02/2019 | 19:22

@effnix Hi, Giffgaff goodybags last for one calendar month not thirty days. So like anything that you pay for by the calendar month February value sucks.

Message 4 of 6
by: giffgaff20147
on: 11/02/2019 | 19:45


Hello you have renewed your goodybag in February which has 28 days the 27 days is days left not counting day you are on so in total you have 28 days 


if a month you renew has 30 days then it would show 29 days left 

Message 5 of 6
by: hassan_javed
on: 11/02/2019 | 20:18
feburary goodybags are only valid for 28 days
it is unfair , but thats how giffgaff works
Message 6 of 6