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New sim card

Started by: adele8410
On: 26/02/2018 | 15:32
Replies: 2
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by: adele8410
on: 26/02/2018 | 15:32

I've just joined giffgaff and activated my sim,but somehow managed to top up twice which one of the top ups was for my partners new sim how can I transfer the top up or sort out this?

Message 1 of 3
by: danhamman
on: 26/02/2018 | 15:33

Speak to an agent for REFUND issues:
https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/goodybag-allowances-or-credit-ba...


Allow 24 hrs for a response, but usually much quicker.

Replies can be found here:
https://giffgaff.com/support/questions

 

@adele8410

.:.
Message 2 of 3
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by: lynda1962
on: 26/02/2018 | 15:34

@adele8410, hi there,  giffgaff don't transfer credit between accounts. 

 

Contact an agent as they are the only ones that can deal with your account 👇 

 

https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/goodybag-allowances-or-credit-ba...
Agents can take upto 24 hours to reply but are normally quite quick.
https://giffgaff.com/support/questions


Message 3 of 3