New sim confusion

[#1]

Hi

I was sent a new sim by my sister after she convinced me to switch to your network and am very happy with the speed that it arrived -24 hours!

I was told that I would get £10 free credit and this is what it says on the letter. When I try and activate it it says I need to top up at least 10 and will only get £ 5 free credit. I also have to do this before the end of the month.

The issue is that I still have nearly four weeks remaining on my old sim goody bag from theth so the credit is just going to go to waste.

Can you please extend the deadline until the end of September for me and confirm that when I top up I will get an extra £10 credit?

Thanks

[#2]

good afternoon
sorry to hear you're confused. I suggest you contact a gg agent who will clarify the situation for you
they’re the only ones who are able to access members accounts
https://support2.giffgaff.com/app/ask/
Allow 24 hrs for a response. Check for replies here:https://giffgaff.com/support/questions

[#3]

Thanks but I did choose the option to send this to an agent???

The card activation code is L5RRDV.