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Nexus 4 not receiving SMS

Started by: thehollyhopdrive
On: 02/12/2012 | 16:59
Replies: 12
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by: thehollyhopdrive
on: 02/12/2012 | 16:59

Hi all,

 

Recently purchased a Nexus 4 and moved my number from T-Mobile to Giffgaff. I am currently unable to receive SMS (I can send them) and need some help to try and get it working, as the Giffgaff agent response was less than helpful (it seemed to be a canned response where my question obvously hadn't been read properly).

 

APN Settings:

Name: Giffgaff

APN: giffgaff.com

Proxy: Not set

Port: Not set

Username: giffgaff

Password: password

Server: http://mmsc.mediamessaging.co.uk:8002

MMSC: http://mmsc.mediamessaging.co.uk:8002

MMS Proxy: 193.113.200.195

MMS Port: 8080

MCC: 234

MNC: 10

Authentication Type: Not set

APN Type: Not set

AP Protocol: IPv4

APN Roaming Protocol: IPv4

Bearer: Unspecified

 

To get to the message centre settings I need to enter the code *#*#4636#*#*, enter Phone Information, then scroll down.

 

The SMSC is currently blank. When I hit the refresh button, it gets set to "+447802002606", 145. However, regardless of whrther I hit update, refresh again, etc, every time I go out of the settings and back in, the SMSC has been cleared again. If, rather than clicking refresh, I attempt to manually enter the SMSC details then click update, it says "update failure".

Has anyone else had this issue, and do they know how to rectify it? If you need any more details, just ask.

Thank in advance.

Message 1 of 13 (2,838 Views)
by: isabel1066
on: 02/12/2012 | 17:00
type you phone in the search box.
Get a free giffgaff Sim
Message 2 of 13 (2,834 Views)
by: kbates
on: 02/12/2012 | 17:00
try rebooting your phone
Get a free giffgaff Sim
Message 3 of 13 (2,834 Views)
by: thehollyhopdrive
on: 02/12/2012 | 17:05

I've tried all the normal stuff. I've searched the community and followed all the other threads about not receiving texts (none were specific to my issue though). I've rebooted the phone, taken the SIM out and wiped it, etc, etc.

Message 4 of 13 (2,826 Views)
by: stryker9876
on: 02/12/2012 | 17:18
Follow this guide:
http://is.gd/manualroam
Get a free giffgaff Sim
Message 5 of 13 (2,813 Views)
by: thehollyhopdrive
on: 02/12/2012 | 17:21

I've followed that guide and that didn't work either.

Message 6 of 13 (2,812 Views)
by: thehollyhopdrive
on: 02/12/2012 | 22:16

Any other ideas?

Message 7 of 13 (2,768 Views)
by: nate37
on: 02/12/2012 | 22:22

try deleting some of the messages in your inbox and then send yourself a sms.

Get a free giffgaff Sim
Please choose the best answer as solution, so others can find it, and give kudos to helpful posts
Message 8 of 13 (2,763 Views)
by: thehollyhopdrive
on: 02/12/2012 | 22:26 edited: 02/12/2012 | 22:30

Can people please read the actual post before replying? I don't mean to sound rude, and I understand that people are trying to help, but the whole point of this network is that it is based around the community, including the support provided to customers, and "try turning it off" type answers are actually far more of a hinderance than a help.

 

I have no SMS in my inbox because I can't receive any SMS. I haven't since I got the phone and put the giffgaff SIM in it. I've asked an agent, rebooted the phone, followed the roaming guide, etc, etc.

 

Has anyone come across this specific issue?

Message 9 of 13 (2,759 Views)
by: patrice58
on: 02/12/2012 | 22:31
No I have not had the issue you are having. Remember people are trying to help you and you getting arsey is not really going to make people rush to help you. Just a thought to remember.
Message 10 of 13 (2,755 Views)