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No £12 goodybag showing up

Started by: kicker
On: 06/06/2014 | 17:35
Replies: 13
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by: kicker
on: 06/06/2014 | 17:35

Just Topped up £10 had confirmation it`s gone through, with £3.87 from previous balance now £13.87, just bought a £12 goodybag and it hasn`t shown up on my page, but the balance is now £1.87 so the balance for the Goodybag had been taken away. Help anyone.

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Message 1 of 14
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by: derek1959
on: 06/06/2014 | 17:45

Looks like you've done everything perfectly right....

Maybe just a glitch..... Are calls/text/data working without taking any of the £1.87 away, if so, seems the goodybag is present.

Message 6 of 14
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by: cj_9
on: 06/06/2014 | 17:37
Sometimes takes a little bit of time to update, refresh in 5 mins or so and most likely will show up then
Message 2 of 14
by: mcilwraith
on: 06/06/2014 | 17:37

check it on your phone mate

dial *100#  for your gg balance

goodybag balance dial *100*7#

Message 3 of 14
by: nosheen_kabul
on: 06/06/2014 | 17:42
Please follow the links below to check your payment history and dashboard

History https://giffgaff.com/orders/history

Dashboard https://giffgaff.com/dashboard

also try the balance shortcuts

Dial *100*7# for your goodybag balance.

if still no luck then raise this with a agent You can contact an giffgaff agent by following this link https://giffgaff.com/support/ask/incorrect_balance
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Message 4 of 14
by: ladyice
on: 06/06/2014 | 17:42

can take up 2 24hours you can check your gb minits to see if your gb is active if you already got a active goodybag the new 1 wont ick in till it ends as you cant have more then 1 gb active at a time

Message 5 of 14
by: derek1959
on: 06/06/2014 | 17:45

Looks like you've done everything perfectly right....

Maybe just a glitch..... Are calls/text/data working without taking any of the £1.87 away, if so, seems the goodybag is present.

Message 6 of 14
by: kicker
on: 06/06/2014 | 19:58
But every time iv bought a Goodybag it always shows up on my account page with the next start date the following month even though i got a active Goodybag im using now.
Get a free giffgaff SimEconomy is the wealth of the poor and the wisdom of the rich.
Message 7 of 14
by: men1909
on: 06/06/2014 | 20:02
Check it again later and if not showing up after 24hrs contact an agent Smiley Happy
Message 8 of 14
by: rayraybb
on: 06/06/2014 | 20:04

Still, I bet the sim card needs some time to refresh itself to make the next goodybag run. I've experienced the same before and it can really take up to 24 hrs.

Message 9 of 14
by: aequalszero
on: 06/06/2014 | 20:24

Has your account refreshed now?

Message 10 of 14