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No Goodybag and not able to contact an agent

Started by: acurran
On: 07/10/2012 | 21:53
Replies: 10
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by: acurran
on: 07/10/2012 | 21:53

I bought £15 credit, topped up by calling the number. Decided to go on to the giffgaff website to purchase a £10 goodbag which was happy to take my £10 and in the process of applying this goodybag, Giffgaff took my remaining credit somehow also, while my goodybag was still pending. Now I don't see anything in my account (Goodybag wise) other than the payment history.

I'm not even able to "ask an agent" as the site won't display anything else apart from the dropdown option for the category. So in short, can an agent pick this up - apply the goodbag and return the credit taken wasted on your site?

I'm sure a lot of other users are suffering from the same service issues, so I want to scale these issues also.

 

Thanks

Message 1 of 11
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by: morvin
on: 07/10/2012 | 21:54
Yes its a system wide issues, affecting everyone. It will be sorted soon
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Please give 'KUDOS' if you like my post. If my answer helped then please click 'Accept as Solution'
Message 2 of 11
by: morvin
on: 07/10/2012 | 21:54
Yes its a system wide issues, affecting everyone. It will be sorted soon
Get a free Giffgaff Sim
Please give 'KUDOS' if you like my post. If my answer helped then please click 'Accept as Solution'
Message 2 of 11
by: paultheball
on: 07/10/2012 | 21:54
There is an ongoing problem with top ups
and goodybags today.

This is causing a delay for many members and
it's taking a lot longer than usual for goodybags
and top ups appear on your account.

Thank you for your patience and please try again
later when hopefully giffgaff have sorted it out.

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Message 3 of 11
by: abihussain
on: 07/10/2012 | 21:54
Unfortunately there seems to be a delay with topping-up and buying goodybags today. Topping-up is usually instant but today it is taking longer than expected. I suggest you give it some more time.

Dial *100# to check your credit balance from your phone
Dial *100*7# to check your goodybag balance from your phone
Please Kudos Me if the above Helped Smiley Happy If I have Answered your Question, choose my answer as the Best Answer.

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Message 4 of 11
by: sarahj12185
on: 07/10/2012 | 21:56

there are some delays today

Please give kudos or select as solution thank you in advance
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Message 5 of 11
by: pad2
on: 07/10/2012 | 21:56
this has been an issue all day. we are hoping that gg will sort it out
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Message 6 of 11
by: smiler667
on: 07/10/2012 | 21:56
Currently delay in system regarding top up give it some.
Click to get free Nano/Micro/Standard sim with £5 credit
Message 7 of 11
by: smiler667
on: 07/10/2012 | 21:56
Currently delay in system regarding top up give it some time.
Click to get free Nano/Micro/Standard sim with £5 credit
Message 8 of 11
by: jaydean38
on: 07/10/2012 | 21:59

Unfortunately there are currently delays with top-up and goodybag processing. Sit tight and the issue should
be resolved soon. As soon as the system is up and running again, your top-up/goodybag will be processed.
Dial *100# for credit balance or *100*7# for goodybag balance as this is often updated quicker than the website is.

Please give 'KUDOS' if you like my post. If my answer helped then please click 'Accept as Solution'
Get a free giffgaff Sim


Message 9 of 11
by: smidla
on: 07/10/2012 | 22:01
people keep saying 'will be sorted soon' how soon and why have giffgaff not informed us themselves about this issue?
Message 10 of 11