Knowledge Base

No Network signal

Started by: lucifersmaster
On: 10/08/2015 | 20:43
Replies: 16

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by: lucifersmaster
on: 10/08/2015 | 20:43
Hi Guys, does anyone know if something is going on with the Scottish Borders network signal? I was about to reformat my phone, but noticed none of my phones(4 on giffgaff, and 1 on o2) are getting a signal, only wifi is working, TIA

Message 1 of 17

Accepted Solutions
by: bengalknights
on: 10/08/2015 | 20:44
Try switching to 2g gsm only mode in network settings and see if makes a difference to your connection
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Message 2 of 17
by: mathew40
on: 10/08/2015 | 20:46
Hi there @lucifersmaster
You should check the signal in your area first, by clicking onto this link here

If you could also try turning your device OFF and take your sim card out, then wait 5 minutes,and turn your device ON again,as this can help in most cases.
Also try turning your airplane mode ON and OFF again.
Please be aware that the signal checker website is updated hourly, so there may be a current issue that's
not showing at the moment,so keep checking the signal checker website over the next few hours or so for any new updates.
If the signal checker is showing NO reported issues,can you also perform a manual roam,,which basically is searching for networks on your device.
Go to your phone's "settings" and Select mobile network options and Change the Network Selection Mode from Automatic to Manual, and list of available networks will be displayed after a few moments, ( be patient whilst your device starts searching for all the available networks) .
Once all the available networks are showing,
Select any other network that is not your own network,and After a few moments you will see "No Service" on the display.
Now select your home provider(which is O2/giffgaff) network and change the selection back to Automatic,and see if that helps.

Please also check out this great guide here
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Message 3 of 17
by: hfizzle
on: 10/08/2015 | 20:48

Check coverage using link above. If it all looks fine then try doing a manual roam
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Message 4 of 17
by: keelanginge
on: 10/08/2015 | 20:49
Check the signal in your area.

See the link below to check if there are any network issues in your area.

Or see here

O2's coverage in your area.
If I helped click ''best answer and kudos'' thanks.
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Message 5 of 17
by: lucifersmaster
on: 10/08/2015 | 20:52
Hi, thanks for the reply, tried changing to another network then back, that didn't work, ill go try the rest of your advice, thanks again
Message 6 of 17
by: lucifersmaster
on: 10/08/2015 | 21:01
hi, thanks again, ive just checked it and there is work going on with the mast, cheers
Message 9 of 17
by: mathew40
on: 10/08/2015 | 21:02
Hi there again @lucifersmaster
If you have checked the signal in your area and a mast does appear to be down,firstly thanks for being really patientSmiley Happy.
Please can you contact a giffgaff agent, and then a giffgaff agent will raise a case with O2.
Someone from giffgaff will then get back to you personally,so please click onto this link here to speak to a giffgaff agent .
Please also remember that a response from a giffgaff agent, may take up to 24hrs during busy periods, but is usually much quickerSmiley Wink.
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Message 10 of 17