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No data remaining on current plan - iPad

Started by: ross71521
On: 04/04/2012 | 09:30
Replies: 15
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by: ross71521
on: 04/04/2012 | 09:30 edited: 04/04/2012 | 09:31

I have a giffgaff microSim in my new iPad.

 

When I attempt to connect to the internet over 3G I get a mixture of different messages. Sometimes "Could not activate mobile data network. You are not subscribed to a mobile data service"; sometimes "There is no data remaining on your current plan"; and sometimes the standard "Safari could not open the page becuase it could not connect to the server."

 

I know my APN settings are correct (giffgaff.com, etc) becuase I get mobile data to work sometimes, and I have data remaining on my current gigabag. Then, without me going into the settings app or changing anything, it'll stop working. Usually after I have been connected to a wifi network for a while and then disconnected again. Rebooting the device a couple of times usually fixes it, but it's extremely frustrating to have to reboot before I can use my device.

 

Does anyone have any ideas what's wrong?

 

PS I have read the tutorial posts and done everything suggested in the other threads I could find, my APN settings are correct.

Message 1 of 16 (2,203 Views)
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Accepted Solutions
by: solid247
on: 04/04/2012 | 09:38
Best Answer
Accepted by topic author ross71521
‎21-08-2015 01:01
Hi ross

Its sounds like the problem is with the sim

A problem was identified where people were experiancing
slow/ or intermitant signal issues

U should message agent heading the the message slow/intermitant connection

They will send u a questionair and if your answers to the questionair match the problems

They reprovision the sim for u

Mine was the same and is now fixed
Get a free Giffgaff Sim
 
Message 6 of 16 (2,203 Views)
by: nogbad
on: 04/04/2012 | 09:32 edited: 04/04/2012 | 09:35

Pls ignore - didn't read op's post correctly!


I like Linux - do you?
Message 2 of 16 (2,194 Views)
by: nancym
on: 04/04/2012 | 09:33
My iPad does that "no data remaining" thing and usually that indicates it has reverted to O2 settings. Only happens after a software update, though. I do usually have to reset after putting the giffgaff settings in before it will work. Not sure why you would be experiencing this more often, unless you've done several software updates in a row?
Message 3 of 16 (2,192 Views)
by: d_eagleton
on: 04/04/2012 | 09:33
Hmm how about taking the sim out and giving it a quick wipe with a dry cloth? (Might have to re do the settings after this)

Or you able to test the sim in another micro device, to rule out a sim problem?
Get a free Giffgaff SimGet a free Giffgaff Sim
Message 4 of 16 (2,191 Views)
by: ross71521
on: 04/04/2012 | 09:38
APN settings being reset was my first thought as well, but they are still correct and I havn't done any software updates. I literally have mobile data before I connect to wifi, do nothing but download an app or browse with safari for a couple of hours on wifi, then when I go back to mobile data it doesn't work.
Message 5 of 16 (2,183 Views)
by: solid247
on: 04/04/2012 | 09:38
Best Answer
Accepted by topic author ross71521
‎21-08-2015 01:01
Hi ross

Its sounds like the problem is with the sim

A problem was identified where people were experiancing
slow/ or intermitant signal issues

U should message agent heading the the message slow/intermitant connection

They will send u a questionair and if your answers to the questionair match the problems

They reprovision the sim for u

Mine was the same and is now fixed
Get a free Giffgaff Sim
 
Message 6 of 16 (2,204 Views)
by: darrenpainter
on: 04/04/2012 | 09:39
Message 7 of 16 (2,180 Views)
by: ross71521
on: 04/04/2012 | 09:41
Thanks. My issue has been on going for about a week so I don't think it's related, but I will wait until I hear this 3G loss has been resolved before taking my query further.
Message 8 of 16 (2,178 Views)
by: ross71521
on: 04/04/2012 | 09:43

Thank for the info, sounds like that might be it.

 

I'll wait until the reported global 3G problems (link below) have been resolved before I proceed, just in case it's related, although I don't think they are.

 

http://community.giffgaff.com/t5/Service-Updates-Notice-board/Loss-of-Data-04-04-2012/m-p/3655641

Message 9 of 16 (2,177 Views)
by: solid247
on: 04/04/2012 | 09:44
Il post the check list they asked me to do when i had the same issues if wish to go through that before u message the agent ?
Get a free Giffgaff Sim
 
Message 10 of 16 (2,175 Views)