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Started by: garyids1
On: 22/12/2015 | 14:38
Replies: 4
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by: garyids1
on: 22/12/2015 | 14:38
I was billed twice on the 19/12 for no reason I can see and I still have no data access

Thanks

Gary
Message 1 of 5
by: amsza
on: 22/12/2015 | 14:43
Hi
Check credit by dialling *100#
Dial *100*7# to check available goodybag balance.


check APN setting
Internet Setting:-
APN - Access Point Name: giffgaff.com
Login - Username: giffgaff
Password: [leave blank]
Proxy: [leave blank]
MCC: 234
MNC: 10
MMS settings:-

APN - Access Point Name: giffgaff.com
Username: giffgaff
Password: [leave blank]
Server: http://mmsc.mediamessaging.co.uk:8002
MMSC: http://mmsc.mediamessaging.co.uk:8002
MMS proxy: 82.132.254.1
MMS port: 8080
MCC: 234
MNC: 10
APN type: mms

Use following link if you want to know more about
How to enter Internet Setting?

http://community.giffgaff.com/t5/Settings-for-your-device/Internet-and-MMS-settings-APN-guide/ta-p/3...

Message 2 of 5
by: tariqshaikh
on: 22/12/2015 | 15:44
If top up was credit and have no goodybag then would suggest you to please check the credit by dialling *100#. If it shows no credit then would like to inform that if there is no goodybag on the account then the credit is deducted for the service used. Once credit used then you won't be able to access the data service. If have purchased goodybag and still unable to access the data then please recheck the settings and if correct then contact agent here: https://giffgaff.com/support/ask
Message 3 of 5
by: garyids1
on: 22/12/2015 | 15:45

*100*7#  says "you've got 0 minutes left in your goodybag which expires on *."

 

I had an auto topup email on the 19/12/2015 at 14:45 and then another on the 19/12/2015 at 14:56 and thats when I lost my internet data connect.

 

My setting have not changed and look ok

 

 

Message 4 of 5
Highlighted
by: garyids1
on: 22/12/2015 | 15:55

I've attached my Giffgaff bill  which I think is totally wrong

 

giffgaff bill.png

Message 5 of 5