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No free credit received for referral sim.

Started by: sophkean
On: 08/12/2011 | 00:20
Replies: 12
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by: sophkean
on: 08/12/2011 | 00:20

My boyfriend sent me the link for a sim about a month and a half ago now, and I have activated it, bought a £5 goodybag and have recently made my first proper top up of £10. However, me and him have both not received the £5 free credit that's offered for getting a sim through the link on 'Spread giffgaff'. 

 

Any ideas why this is, and how it can be solved?

Message 1 of 13
by: ari_morris
on: 08/12/2011 | 00:21
Are you sure you bought it thru his spread giffgaff page
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Message 2 of 13
by: philiplittle40
on: 08/12/2011 | 00:22

@sophkean wrote:

My boyfriend sent me the link for a sim about a month and a half ago now, and I have activated it, bought a £5 goodybag and have recently made my first proper top up of £10. However, me and him have both not received the £5 free credit that's offered for getting a sim through the link on 'Spread giffgaff'. 

 

Any ideas why this is, and how it can be solved?


If you were able to activate with a £5 goodybag then it wasn't linked to his account (must have been a link to the main giffgaff site) and there will be no free credit for either of you I'm afraid Smiley Sad

Message 3 of 13
by: sophkean
on: 08/12/2011 | 00:22

Yes, because he brought up the page on my laptop for me (and it had a picture of his face!)

Message 4 of 13
by: pen69
on: 08/12/2011 | 00:24

 

when did you make your £10 topup, coz it can take a little while for the bonus to be applied.

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Message 5 of 13
by: slwong88
on: 08/12/2011 | 00:24

Hey there,

 

You should be receiving 5 pounds bonus credit and your boyfriend should receive 500 points for getting you onboard. Did he give you the correct link? If you are sure or it. Do contact an agent and they will follow up for you.

 

However, as you cann see, they are dealing with my queries at the moment, so it might take awhile for them to get back to you.

 

Hope you and your boyfriend get your bonuses soon. Hope this helped.

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Message 6 of 13
by: gaz0
on: 08/12/2011 | 00:24

Think mine took about a month to go on

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Message 7 of 13
by: sophkean
on: 08/12/2011 | 00:25

I still have the email saying giffgaff was a reccommendation from him though?

Message 8 of 13
by: philiplittle40
on: 08/12/2011 | 00:26

@sophkean wrote:

Yes, because he brought up the page on my laptop for me (and it had a picture of his face!)


You can try telling the agents this - however as you were able to activate with £5 goodybag the system has not linked the sim to his account (afilliate sims have to be activated with a minimum £10)

Message 9 of 13
by: pen69
on: 08/12/2011 | 00:26

 


@gaz0 wrote:

Think mine took about a month to go on


its normally no more than a few days, im surprised at the month it took for you!

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Message 10 of 13