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No internet on my s4 mini

Started by: chrissy_hall
On: 27/09/2015 | 10:05
Replies: 8
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by: chrissy_hall
on: 27/09/2015 | 10:05
Hi i've done all the settings i can find on here in my APN and i still can't use internet or data, all i can do is text and phone, i'm on the galaxy s4 mini.
Can anyone help please?
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by: matt1111
on: 27/09/2015 | 10:08
Sounds like you don't have settings on your phone.

Quickest way to download them would be to go to Google Play, download and install the giffgaffAPN. After installing that, you can then install the settings.

Just remember to reboot your phone and then the internet should work.

The best mobile network around!
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Message 4 of 9
by: bigdaveuk
on: 27/09/2015 | 10:07
From the home screen:

Tap the Menu button.
Tap Settings.
Tap Wireless and networks or More... (depending on your version of Android).
Tap Mobile Networks.
Tap Access point names.
Tap the Menu button.
Tap New APN.
Enter the following data into the onscreen form, without changing any other settings:
Name - giffgaff
APN - giffgaff.com
Username - giffgaff
MMSC - http://mmsc.mediamessaging.co.uk:8002
MMS Proxy - 82.132.254.1
MMS Port - 8080
APN type - If given a choice, select internet+mms, if the keyboard appears enter *
(As a check, the image below shows blue text in the fields you should have completed)
Tap the Menu button.
Tap Save.
Enable the newly-added APN by ensuring the line is ticked, or the radio button is lit by tapping on it.
Check the notification bar for 4G, H, 3G, E or G with up and down arrows beside it, which will indicate your connection is working.
reboot afterwards
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Message 2 of 9
by: bengalknights
on: 27/09/2015 | 10:07
Hello is mobile data enabled in notification bar
Get a free giffgaff Sim
Message 3 of 9
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by: matt1111
on: 27/09/2015 | 10:08
Sounds like you don't have settings on your phone.

Quickest way to download them would be to go to Google Play, download and install the giffgaffAPN. After installing that, you can then install the settings.

Just remember to reboot your phone and then the internet should work.

The best mobile network around!
Follow me on twitter: @iMattDroid93. Say hello or if you want to have a chat then by all means Smiley Happy
XBL: Fartmonster93
Message 4 of 9
by: formulaone
on: 27/09/2015 | 10:09 edited: 27/09/2015 | 10:10

chrissy_hall wrote:

Hi i've done all the settings i can find on here in my APN and i still can't use internet or data, all i can do is text and phone, i'm on the galaxy s4 mini.
Can anyone help please?

@chrissy_hallSmiley Happy

 

Hello,

 

Thanks for visiting the community forum!

 

A simple restart of the phone, By turning this off and then back on, Will usually resolve many issues that you maybe having. Also, It might be worth double checking that your APN settings are absolutely correct, Follow the info below


Firstly, Ensure that you do actually have an active goodybag or airtime credit available on your account.

 

From your handset:

 

Dial *100*7# to check your goodybag allowance
Dial *100# to check your remaining airtime credit balance

 

Check your dashboard page to ensure that your goodybag or airtime credit is still available and is showing on your giffgaff account on the following link. From here:

 

https://giffgaff.com/dashboard

 

For your reference and settings please see the following link. From here:

 

http://community.giffgaff.com/t5/Settings-for-your-device/Internet-and-MMS-settings-APN-guide/ta-p/3...

 

For your (Internet and MMS) to start working with your phone and to enable these services. You will first be required to install the giffgaff (APN) settings. Most new modern phone's will automatically do this for you when the sim has been installed. Other phone's will need to be configured manually by simply entering the Apn settings into the phone. Ensure that any WIFI connection has been turned off and your mobile packet data connection is enabled. (Depending on your phone. You might have to EDIT an (O2UK or O2 Pay & Go Apn) to Add giffgaffs settings)

 

To ADD the Apn settings:

- Goto 'Settings'
- More Networks (Wireless & Network/Connections)
- Mobile Networks
- Access Point Names
- Click onto the + (In the right top corner) to Add the New Apn. Ensure to Save and then Select the correct giffgaff Apn. The circle should then be highlighted with either a Green/Blue dot. Now turn your phone off and then back on. You should now see a Connection Symbol (2G/3G/4G) with two (Up and Down) little arrows appear on your phone's screen. This will indicate that your Internet is now working.

 

Enter the following Into your phone:

 

 

PLEASE NOTE: APN type: For some other phone's will require the following: default,supl,mms (Depending on your Android System and if you are running on lollipop 5.0) You will need to most likely use the following: default* OR default,*

 

You can Download the giffgaff App from the Google play store - This will contain the APN settings. From here:

 

https://play.google.com/store/apps/details?id=com.giffgaffmobile.controller

 

Watch this tutorial video on youtube which will guide you through the procedure of setting up your phone. From here:

 

http://www.youtube.com/watch?v=PvZGjt9okzU

 

Internet NOT working guide - From here:

 

http://community.giffgaff.com/t5/Using-giffgaff/Internet-does-not-work/ta-p/7435922

 

You can check your coverage and location for any local phone mast faults or maintenance that perhaps are being carried out. From here:

 

https://community.giffgaff.com/t5/Service-Updates/Service-Checker-and-Planned-Mast-Maintenance/td-p/...

 

You could try and perform a manual roam procedure - This will refresh your connection to the network. From here:

 

http://community.giffgaff.com/t5/Tips-Advice/Manual-Roam/m-p/3345471#M32502

 

Samsung Galaxy APN Settings:

 

https://community.giffgaff.com/t5/Settings-for-your-device/Samsung-Galaxy-range/ta-p/8854998

 

Thanks
Kind Regards

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Message 5 of 9
by: haroon_a_shah
on: 27/09/2015 | 10:17
Hi there and welcome to the community,

For your internet settings, the ideal link for internet settings whatever I hope this helps. The link is:
http://giff.ly/gg_settings
Or you could use:
http://community.giffgaff.com/t5/Settings-for-your-device/tkb-p/phone_settings

And then reboot your phone after installing the settings again.

Link for video to explain APN Settings

http://youtu.be/PvZGjt9okzU

I hope this helps

If this has helped in anyway please click kudos or accept as a solution.
If this has helped in anyway please click kudos or accept as a solution. Thanks Smiley Happy
Message 6 of 9
by: espuelita
on: 27/09/2015 | 10:18

Easiest thing for your S4 Chrissy is to simply connect up to WiFi and download and install the giffgaff app from Google Play store from here:

https://play.google.com/store/apps/details?id=com.giffgaffmobile.controller

This should enable to you update to the correct APN settings.

Get a free giffgaff Sim
...please give Kudos if I have helped (click the blue button at the bottom right of this post) or click my answer if you think it's the Best One. Many Thanks! Smiley Wink
Message 7 of 9
by: krishnasuba
on: 27/09/2015 | 11:16
Update your APN settings and then restart your phone and it should start working.
Message 8 of 9
by: chrissy_hall
on: 27/09/2015 | 17:40
Thank you all for your help, I downloaded giffgaff apn and everything now works, you're all brilliant for offering assistance.
Once again thank you
Message 9 of 9