Knowledge Base

No internet with my new goodybag

Started by: crislacuesta
On: 02/10/2015 | 18:28
Replies: 8

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by: crislacuesta
on: 02/10/2015 | 18:28
Hi there,

I've in using goodybags for over a year and it work very good til yesterday. I bought a new goodybag and I don't know why my data is not working since then. Can you help me?
Message 1 of 9

Accepted Solutions
by: acetech
on: 02/10/2015 | 18:30

Please try restarting your phone, if this doesn't help then please post back.

All the best
Get a free giffgaff Sim
Message 5 of 9
by: 786asim786
on: 02/10/2015 | 18:30
Welcome to community.Have you ever checked the coverage & service in your area?You can check coverage & service with this link APN setting

Internet setting is same for all phones but appropriate method should be followed you can input internet settings (APN) for both Internet and MMS.

Internet Setting:
-APN - Access Point Name:
Login - Username: giffgaffPassword: [leave blank]
Proxy: [leave blank]
MCC: 234MNC: 10MMS settings
APN - Access Point Name: giffgaffcom
Username: giffgaff
Password: [leave blank]
MMS proxy: port: 8080MCC: 234MNC:10APN type: mms
Moreover you can use following link to enter Internet Setting.

Dont forgt to kudo and set a best answer
Message 2 of 9
by: bengalknights
on: 02/10/2015 | 18:30
Hello have you tried rebooting your phone?
Get a free giffgaff Sim
Message 3 of 9
by: kerrieanne
on: 02/10/2015 | 18:30
You should probably check the service status in your area, which you can do from by entering your postcode and clicking the 'Check' button. This should give you any local issues, including planned and emergency engineering work, as well as indicating what sort of signal strength you should expect, and the quality of mobile internet connection.
If you find that there are no issues reported in your area, try:
1. Turning your phone off, then wait five minutes, then turn your phone back on again, then wait five more minutes and try using it as normal
2. A manual roam - there's a handy guide for this at
If I helped click ''solutions and kudos'' thanks.

Sent from my iPhone 6S
Message 4 of 9
by: acetech
on: 02/10/2015 | 18:30

Please try restarting your phone, if this doesn't help then please post back.

All the best
Get a free giffgaff Sim
Message 5 of 9
by: sneaky007
on: 02/10/2015 | 18:33
Hi @crislacuesta

You need to set-up your handset with APN settings before you can use the internet or MMS with the giffgaff network.

As you haven't stated the phone you have, please follow the link below to find settings for the most popular handsets including iphones, android powered devices and blackberry's

If your settings are fine please try the following steps

1) Turn your handset off and turn it back on again

2) Check to see if there are any outages in the mobile network where you are by entering your postcode

If you find that there are no issues with the signal you can try manual roaming-
Message 6 of 9
by: catmad2015
on: 02/10/2015 | 18:34
You need to put giffgaff apn settings in to you phone...
Message 7 of 9
by: crap_gaff
on: 02/10/2015 | 18:35



After some tinkering I discovered I had somehow, and I don't know how, disabled 'Use packet data' under Mobile network settings.


No idea how I managed to do that. And must have be chance it happened on or around changing my usual goodybag.


But thanks for the thoughts and suggestions...




Message 8 of 9
by: crislacuesta
on: 02/10/2015 | 18:48
Hi! I turned off and back on and it seems to work as it used to do. Many thanks
Message 9 of 9