Knowledge Base

No network service

Started by: dangermaus
On: 02/07/2014 | 21:09
Replies: 13

by: mathew40
on: 02/07/2014 | 21:19
Hi there and thanks for visiting the community.
If you could please try turning your device OFF,wait 5 minutes,then turn your device ON again,as this can help in most cases.If your issue has not been resolved,check the signal in your area,by visiting or clicking onto the link below.
Please be aware that the website is updated hourly, so there may be a current issue that is not showing at the moment. Keep checking the signal checker website over the next few hours or so,cheersSmiley Very Happy.

If the signal checker is showing NO issues,you could also perform,a manual roam,which basically is searching for networks on your device.Go to your phones "settings" and Select mobile network options and Change the Network Selection Mode from Automatic to Manual and list of available networks will be displayed after a few moments.Select any other network that is not your home provider network and After a few moments you will see "No Service" on the display.Now select your home provider(which is o2) network and change the selection back to AutomaticSmiley Very Happy.
Get a free giffgaff Sim
Message 11 of 14
by: dangermaus
on: 02/07/2014 | 21:24
Damn, nice advice but no joy... Manual joining O2 network didn't work, sadly, and nor did the hard reset off & on after 5 mins etc. That was the first thing I tried. Guess it's just a service issue that has not appeared in the Service Checker yet.
Thanks to those who offered help.
Get a free Giffgaff Sim
Message 12 of 14
by: mathew40
on: 02/07/2014 | 21:27
Your more than wekcome and please keep checking the signal checker over the next few hours or so,for any new updates,cheersSmiley Wink.
Get a free giffgaff Sim
Message 13 of 14
by: lewiskendall
on: 02/07/2014 | 21:47
Sounds like a problem in your area if your both having the same issues. Check the o2 coverage in your area.
Get a free giffgaff Sim
Message 14 of 14