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No outgoing calls or internet since topup

Started by: josefernando1
On: 06/05/2016 | 21:12
Replies: 5
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by: josefernando1
on: 06/05/2016 | 21:12

Hi

 

Since I topped up my Goody Bag on the 6th of April, I have not been able to make outgoing calls or connect to the internet.

 

I have incoming calls with out any problem and can connect to the giffgaff page.

 

I have check my account and can see the top up  which says it is delivered.

 

I have tried all the suggestions in the community to fix the problem. But I have had no success.

 

Can you resend my Goody Bag.

 

Many thanks for your help



Jose

 

Message 1 of 6
by: pagal101
on: 06/05/2016 | 21:17
call a agent
Message 2 of 6
by: macca28
on: 06/05/2016 | 21:18

hi jose

perhaps your goodybag expires tonight at midnight, did you use up all of your minutes?

Early re-purchasing of new goodybags/gigabags,
http://community.giffgaff.com/t5/News-Announcements/Introducing-Early-Re-purchase-on-Goodybags-and-G...

 

have a good evening Smiley Happy

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Message 3 of 6
by: mathew40
on: 06/05/2016 | 21:20
Hi there @josefernando1
So is your goodybag showing as active on your dashboard here https://giffgaff.com/dashboard
Please also dial *100*7# to check your remaining goodybag allowance if possible.
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Message 4 of 6
by: lynda1962
on: 06/05/2016 | 21:20
@josefernando1, hi there, please contact an agent they will help you with your inquiry

https://giffgaff.com/support/ask/goodybag

Agents can take upto 24 hours to reply but are normally quite quick.

Message 5 of 6
Highlighted
by: sloz
on: 06/05/2016 | 21:31
@josefernando
And are you unable to send texts as well?
On your my giffgaff page
Http://www.giffgaff.com/dashboard
Can you see a live goodybag
Or has it now expired?

Did you activate your sim on the 6th April or have you purchased goodybags previously?

Text the word NUMBER to 2020
And text the word NAME to 43430
And compare the details received with the account you're logged into
Do the usernames differ?
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Message 6 of 6