Knowledge Base

No service at all!!

Started by: lored07
On: 09/04/2019 | 08:35
Replies: 7

by: lored07
on: 09/04/2019 | 08:35

Hello, i bought a 20£ goodybag but i can make only phone calls and no internet . What is the reason i can’t use my gb data?

Message 1 of 8
by: beebeer
on: 09/04/2019 | 08:38 edited: 09/04/2019 | 08:40

Have you tried restarting your phone?  Just noticed that maybe you have just activated your sim, it can take upto 24hrs to become fully active though it's usually quicker.

Message 2 of 8
by: clikasarus
on: 09/04/2019 | 08:39

@lored07  Hi welcome to giffgaff and the community


•Have you tried rebooting your device and clearing your cache as this could help to kick in the goodybag


If it still doesn't work contact a agent here ⬇️


Cant Buy Goodybag


I hope this helps

Get a free giffgaff Sim
Message 3 of 8
by: bentnose
on: 09/04/2019 | 08:46
hi@ lored07
usually restarting your phone will kick it into action
Get a free giffgaff Sim
Message 4 of 8
by: nosheen_kabul
on: 09/04/2019 | 08:48
Hi @lored07
Ensure you have the correct APN settings for your phone in order to access internet

See this link

Guide includes settings for several popular devices including iphone, ipad, android & blackberry etc.

If you find the APN/Data settings are correct and still unable to connect Check the signal in your area to check for any faults with the network in your area. You can do so by following this link

PLEASE NOTE: the checker only gets updated once an hour so if your problem has just started, or you’re not sure how long it’s been happening, if it says all is good, keep trying for a while to see if it gets an update.

If the signal in your area is fine then you should try a manual roam which will update your connection with the network. Click on this link to view how to do a manual roam

and try turning your device OFF for a couple of minutes and then turn it back ON again to force the device to refresh the network signal.

If that hasn't helped then ask a giffgaff agent to look into this. To contact a giffgaff agent please follow this link. As agents deal with many queries, it can take up to 24 hours to get a reply, but usually you get a reply in a couple of hours.

Any replies from agents can be found on your "My Giffgaff" page or the page can be accessed directly following this link.
Click to get a free giffgaff Sim with £5 airtime credit
Message 5 of 8
by: defraybo2
on: 09/04/2019 | 09:02

It may be you need to enter the giffgaff APN settings. use this link.

Check in your phone settings to see if your APN is set to giffgaff or 02.
If it's 02 you need to CREATE a new APN inputting the giffgaff settings and remember to save them do not try to overwrite the 02 settings you must CREATE a new one and when created, SAVE it.
Once it's done giffgaff will show up as a selection in your APN list, just tap the dot to the side it will turn green and your done. Reboot the phone and BINGO. it works.
Get a free giffgaff Sim
Message 7 of 8
by: sheppola
on: 09/04/2019 | 09:06



Hello, i bought a 20£ goodybag but i can make only phone calls and no internet . What is the reason i can’t use my gb data?

What phone do you have?

If forum posts help please click the Kudos Button and or,"Best Answer"
"The pessimist complains about the wind; the optimist expects it to change; the realist adjusts the sails."
Message 8 of 8