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No service for the last four days

Started by: lindsayawakelin
On: 29/05/2015 | 19:20
Replies: 9
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by: lindsayawakelin
on: 29/05/2015 | 19:20 edited: 29/05/2015 | 19:26

I havent been able to text, call, receive calls or use data for the last four days. Tonight I even reset my phone back to factory settings just in case it was a phone problem rather than GiffGaff. I topped up earlier in the week and its showing on my account but everything is disabled. When is this going to get sorted out? Its so frustrating that you don't have a call centre and your customers are forced to search through forum threads to find answers to questions. I have always sung the praises of GiffGaff and also recommended you but now I am seriously reconsidering moving to another provider.

Message 1 of 10
by: t_will
community giff-staffer

on: 29/05/2015 | 19:27

Hi Lindsay, I'm really sorry to hear that. I've moved this post out to our Help forum as a new thread, so members can help work this through with you - the thread you intially posted in was for a website issue, as so isn't the best place to get this sorted.

 

Members in this thread will be able to ask troubleshooting questions and work with you on a fix - when you get sorted, make sure you hit the Best Answer button next to the best post to mark it as such.

 

Cheers,
Will T

giffgaff Community Rewards and Recognition specialist
Feeling chatty? You can send me a message and we'll get rolling. Need a topic? Try here.
Message 2 of 10
by: mcilwraith
on: 29/05/2015 | 19:27

hello there
possibly a service problem in your area
here`s all ive got on the no service front
firstly turn your handset off then back on.
Check to see if there are any issues or outages with the network signal where you are:
http://www.bit.ly/ggservicestatus
If network signal is fine you can try manual roam to see if that helps http://community.giffgaff.com/t5/giffgaff-Top-Tips/manual-roam/td-p/3345471

Message 3 of 10
by: mufc2011
on: 29/05/2015 | 20:10
Check if theres any faults or issues in your area http://status.o2.co.uk/

Hand Clean Sim Card

Then Make sure you have top-up credit (PAYG) / live goodybag with internet

Dial *100# for Credit

Dial *100*7# for Goodybag

Perhaps try... 1) Go to your phones settings.

2)Select mobile network options.

3) Change the Network Selection Mode from Automatic to Manual

A list of available networks will be displayed after a few moments.

4) Select any other network that is not your home provider network. After a few moments you will see "No Service" on the display.

5) Select your home provider(which is o2) network and change the selection back to Automatic

Click the banner 'below' to get your free sim with 5.00 free credit
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Message 4 of 10
by: faizan001
on: 29/05/2015 | 20:11
Hi is your phone still picking up a signal?
Can you call 0800 33 2000 and send texts to these numbers 2020 43430

Please try a manual roam.

1) Go to your phones "settings".

2)Select mobile network options.

3) Change the Network Selection Mode from Automatic to Manual

A list of available networks will be displayed after a few moments.

4) Select any other network that is not your home provider network. After a few moments you will see "No Service" on the display.

5)Now select your home provider(which is o2) network and change the selection back to Automatic.

Manual settings

http://community.giffgaff.com/t5/giffgaff-Top-Tips/Manual-Roam/m-p/3345471#M32502

Message 5 of 10
by: jumbo4
on: 29/05/2015 | 20:23

hi lindsay

remove sim, clean and wipe then replace and restart your phone

 

order another sim here https://giffgaff.com/orders/mgm
you may need to back up your contacts from your old sim first
For sim swap, log into here https://giffgaff.com/activate
 
Put the 6 digit code in from your new sim, And click continue,

On the next page it will show the 6 digit activation codes and sim serial numbers of your current and new sim cards.
Click where it says... "Yes I want to replace my SIM"

On the next page click "yes i am sure"

swap will not take long, and you will be up and running with your new sim/credit/goodybag and current number in no time at all

 

Get a free giffgaff Sim
Message 6 of 10
by: diamond222
on: 29/05/2015 | 20:23
Restart your phone, and try doing a manual roam to refresh the network connection http://community.giffgaff.com/t5/Tips-Advice/Manual-Roam/m-p/3345471#M32502
~*``*~*``*~*``*~*``*~*``*~*``*~*``*~*``*~*``*~*``*~*``*~*``*~*``*~*``*~*``*~*``*~*``*~*

Free giffgaff Sim With £5 Free Credit

Get a free giffgaff Sim
Message 7 of 10
Highlighted
by: lindsayawakelin
on: 29/05/2015 | 21:07

done all of that, no change

Message 8 of 10
by: lindsayawakelin
on: 29/05/2015 | 21:13

Thanks I will order a new Sim just incase it is the Sim which is faulty but then you would think it would make the phone misbehave in other ways. I can still receive texts just can't respond to them...

 

Many thanks for taking the time to answer my call for help. I have contacted an agent again just to make sure they double check their end. It just makes me think that its something their end which hasn't been enabled or has accidentily become disabled.

 

The more I think about it the more I think it might be linked to my debit card renewal. My auto top up was disabled(understandably) because my debit card was replaced so the usual payment didn't go out as normal. I have since entered in all of the new debit card details and manged to get a Goodybag and credit which has been paid for as I can see it showing on my bank account and also on the GiffGaff account page. I am just wondereing is something was disabled when my normal auto top up was refused and it just needs resetting....

Message 9 of 10
by: lindsayawakelin
on: 30/05/2015 | 10:32
Saturday- So the GiffGaff agent got back to me and suggested I do much the same as you guys have already suggested. However when he quoted my phone number it was a completely different number!! So maybe this is where the problem is if they have on their system given credit and a goidybag to another number then my phones not going to work is it?
I am really hopeful I am close to getting this resolved.
Thanks again for everyone's help.
Lindsay
Message 10 of 10