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No service on Samsung Galaxy S3 - all APN settings correct.

Started by: dannycarr1
On: 17/10/2012 | 13:03
Replies: 20
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by: dannycarr1
on: 17/10/2012 | 13:03

Hi,

 

There are lots of threads with similar titles to this, but I have tried all of the common solutions (manual roam, factory reset) and nothing works.

 

I only registered with giffgaff lately and everything was working fine for the first few days.


Then, Saturday morning, I lost service on my Samsung Galaxy S3. I still had bars but my phone said emergency calls only and I have not received any texts/calls since. My internet was still working I think (not Wifi, my mobile data still worked).

 

I assumed this was related to the service issues O2 were having, but still today I have had no service on my S3 since Saturday.

 

But when I put my giffgaff sim card in my Xperia arc it worked fine and I received the texts that had been delivered while the sim was in the S3.

 

I have tried restarting, performing a factory reset, setting up the APNs again, turning on/off the phones proximity sensor but still have no luck. I have also checked the phones IMEI in case it had for some reason been wrongly blocked, and it has not.

 

Any ideas?

Message 1 of 21 (23,625 Views)
1 ACCEPTED SOLUTION

Accepted Solutions
by: mikewhiteoliver
on: 17/10/2012 | 13:53
Best Answer
Accepted by t_will (giffgaff Educator)
‎21-08-2015 01:01

Regarding ebay etc. I believe that sometimes upgrade/contract phones are sold and then reported lost/stolen some months later in order that insurance can be claimed on. The phone is then barred. Hope that is not the case here.

 

Message 15 of 21 (4,024 Views)
by: giffgaff_1
on: 17/10/2012 | 13:06
have you tried the giffgaffAPN from Google play
GetafreeGiffgaffSim
Message 2 of 21 (23,613 Views)
by: nigelg
on: 17/10/2012 | 13:07
This is strange. The only thing I can suggest is that you contact an agent. They may be able to see what is wrong.
Get a free Giffgaff Sim
Message 3 of 21 (23,611 Views)
by: dannycarr1
on: 17/10/2012 | 13:10

Yes I have tried the giffgaffAPN app, even though I thought I read somewhere that it doesn't work on ICS.

 

I also thought that the APN was only for internet and mms anyway, I thought I should receive texts and calls regardless?

 

I've tried contacting an agent, no reply yet so thought I'd try here.

Message 4 of 21 (23,600 Views)
by: wedgie42
on: 17/10/2012 | 13:16
How long have you had this phone ??
Where did you buy it from ??
Was it new or second hand ??
Message 5 of 21 (23,591 Views)
by: mikewhiteoliver
on: 17/10/2012 | 13:23

I'm thinking it could be blocked, too.

Message 6 of 21 (23,586 Views)
by: danny2029dw
on: 17/10/2012 | 13:23
I had same prob since network outage all i did was
Sertings
More settings
Mobile networks
Access point names
Then giffgaff... And delete the numbers in proxy.... Literally leave it blank!!! Solved it for me
Also try logging off the network completely ie search for network operators in that same settings menu click on any other than o2 or giffgaff or tesco then go back into it and re select giffgaff with proxy numbers blank
Message 7 of 21 (23,585 Views)
by: rjh71
on: 17/10/2012 | 13:25
First, have a quick check under Settings > Wireless and Networks > Mobile Networks and make sure 'Use Packet Data' is selected.

Press the Back key until you return to the home screen, then restart your handset.

If that doesn't fix it, try connecting via WiFi and installing the Android Tweakker app at https://play.google.com/store/apps/details?id=com.tweakker&hl=en

There's a full guide for this at http://bit.ly/giffgaffandroid
Message 8 of 21 (23,581 Views)
by: dannycarr1
on: 17/10/2012 | 13:39

I bought the phone in June or July and it worked fine previously on Three network. I've been using it for over 3 months.

 

Switched to giffgaff, everything worked, then suddenly just stopped.

 

I will try deleting the proxy numbers from the APN - so am I wrong in thinking that APN is only related to data and mms?

 

'Use packet data' is selected.

 

I'll try the Tweakker as well.

Message 9 of 21 (23,571 Views)
by: mikewhiteoliver
on: 17/10/2012 | 13:47 edited: 17/10/2012 | 13:48

Did you get the device new? APN does not affect voice calls.

 

Message 10 of 21 (23,565 Views)