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No service

Started by: oliverjayden
On: 15/09/2016 | 14:54
Replies: 3
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by: oliverjayden
on: 15/09/2016 | 14:54
Hi you have 2 payments of £20 14th &15th September and I still have no service
Message 1 of 4
by: harry58
on: 15/09/2016 | 14:56
Try to remove the sim card from your phone then replace it
Message 2 of 4
by: sudeepshe
on: 15/09/2016 | 14:59
Since you're getting no service on your phone -

Please check your area coverage from here: http://status.o2.co.uk/ Just by entering the area post code. If everything is Okay, then reboot your handset just by tuning it off and on. Hopefully, it will work.

If you're still facing same issue, try your SIM in other unlocked handset and vice versa. This will help us determine whether the fault is with the handset or the SIM. If the SIM works in another handset then it's a handset issue which you will need to address. If the SIM doesn't work in any handset that means the SIM is faulty and must be replaced by doing a sim swap.

You can order for a SIM from here: https://giffgaff.com/orders/mgm

This can take up to 2-3 working days but it shouldn't take that long.

Swap it here: http://community.giffgaff.com/t5/Using-giffgaff/What-is-SIM-Swap/ta-p/7320084

Once you do a SIM swap all the account details of your old SIM will be automatically transferred on the new SIM along with your goodybag and it take up to 24 hours.

Message 3 of 4
Highlighted
by: aviator6
on: 15/09/2016 | 15:50
  1. Keep your phone away from other electronic devices that might interfere with your reception. These include laptops, iPads, microwaves and other electronics
  2. Try to keep your battery charged to 2 bars or higher.
Message 4 of 4