Knowledge Base

No service

Started by: farah173
On: 28/01/2019 | 20:38
Replies: 4

by: farah173
on: 28/01/2019 | 20:38

I just requested for a new number and I have got the new number from giffgaff but now I have no service? Any help please 

Message 1 of 5
by: nerakb
on: 28/01/2019 | 20:42



How long ago did you request your number change? 


I ask as it can take upto 4 hours to fully complete (doesn't happen between 9.30pm and 4.30am). 

Have you tried rebooting your phone every so often to see if it helps? 

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Message 2 of 5
by: weetinamc
on: 28/01/2019 | 20:43

give it time @farah173 restart your phone at intervals till connected again

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Message 3 of 5
by: djbonner07
on: 28/01/2019 | 20:47
@farah173 >>>

Your number will be changed within 4 hours or in rare cases it can take up until 24 hours to complete. Your credit and goodybags will not be shown on your account until the new number is ready.

Whilst your waiting:

Try These:

• The Basics •

IPhone Users/Androids / Other Handsets (if you have this option) >>>

● Go to > Settings > Turn On Airplane Mode and then Turn Off after about 30 seconds

• Non Airplane Mode Handsets / Devices •

● Turn Off your Handset/Device for 30 seconds and then power back On or it might be a best option to Take the battery out for a minute and then place it back in your Handset/Device and power On.

When the transfer has completed. >>

(What's My New Sim Phone Number?)

Your / The number will appear on your "My Giffgaff" home page when fully completed, )

You can send a Free text with the word NUMBER to 2020

⬜ Or you can just ring / text another number close to you.

This link will explain everything you need to know / do ,
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Message 4 of 5
by: macca28
on: 28/01/2019 | 20:48

@farah173 Hi

please see here

does it show your goodybag/credit  etc?

try restarting your phone

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Message 5 of 5