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on: 15/08/2019 | 02:34 - edited: 15/08/2019 | 02:37
@dox73 Please start by rebooting your phone to allow the goodybag to kick in. Failing that check if there are network maintenance or coverage issues by going here: https://giffgaff.com/coverage-and-service.
If those fail the next step is to check your payment history and My giffgaff pages to see if the goodybag has actual been credited to your account.
- My giffgaff https://giffgaff.com/dashboard
- Payment History https://giffgaff.com/orders/history
- Also dial the balance short code *100*7# for your goodybag balance as sometimes the dashboard can take a while to be updated.
What does it show? if no goodybag transaction is listed and your balance is 0 you will need to address this with a giffgaff agent to investigate.
- To contact a giffgaff agent please follow this link https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/goodybag-allowances-or-credit-ba...
- Queries can take up to 24 hours to get a reply, but usually you get a response in a couple of hours.
- Any response can be found here https://giffgaff.com/support/questions
on: 15/08/2019 | 06:41
does the goodybag show on your account if not try refreshing that page should be fairly easy to do
