Knowledge Base

No service

Started by: dox73
On: 15/08/2019 | 02:19
Replies: 4

by: dox73
on: 15/08/2019 | 02:19

No service after buying £25 goody bag 

Message 1 of 5
by: pds01144
on: 15/08/2019 | 02:34 edited: 15/08/2019 | 02:37

@dox73 Please start by rebooting your phone to allow the goodybag to kick in. Failing that check if there are network maintenance or coverage issues by going here:


If those fail the next step is to check your payment history and My giffgaff pages to see if the goodybag has actual been credited to your account.


What does it show? if no goodybag transaction is listed and your balance is 0 you will need to address this with a giffgaff agent to investigate.

Get a free giffgaff Simsrc="" width="550" height="80" alt="Get a free giffgaff Sim">src="" width="550" height="80" alt="Get a free giffgaff Sim">
Message 2 of 5
by: dox73
on: 15/08/2019 | 02:45
Thank you will try
Message 3 of 5
by: erasure454545
on: 15/08/2019 | 06:41

does the goodybag show on your account if not try refreshing that page should be fairly easy  to do  

Get a free giffgaff Sim
Message 4 of 5
by: kerry19619
on: 15/08/2019 | 06:45
Restart your phone, this happens to mine on occasion and restarting it usually fixes it.
Message 5 of 5