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No service

Started by: persaud1943
On: 21/01/2019 | 07:48
Replies: 4
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by: persaud1943
on: 21/01/2019 | 07:48

My phone was lost.

i have a another unlocked phone. Popped in new sim, but can’t get any service. The new sim is activated

i did ask Giffgaff to suspend my service and I cannot find out how to have it restored

Any help and advice will be much appreciated

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by: freedmaniac
on: 21/01/2019 | 07:50

@persaud1943

 

If you reported your old sim as lost, gg have blocked the account to protect you.

You will receive a specific replacement sim in a few days and then need to follow the insturctions.

Message 2 of 5
by: freedmaniac
on: 21/01/2019 | 07:50

@persaud1943

 

If you reported your old sim as lost, gg have blocked the account to protect you.

You will receive a specific replacement sim in a few days and then need to follow the insturctions.

Message 2 of 5
by: natty88
on: 21/01/2019 | 07:51

@persaud1943 did you report sim lost to giffgaff if so only the replacement SIM card that giffgaff sent looking like this would work images(1).jpg

 If you didn't report as lost try a simple restart of device again to kick start it Also check for any networking issues near you via here please services 

 

https://giffgaff.com/coverage-and-service#network can you please pop your full postcode in here to check for any network issues if shows none please try a manual roam as explained here http://is.gd/manualroam 

or switch on and off your airplane flight mode a few times to refresh your network again 

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Message 3 of 5
by: persaud1943
on: 21/01/2019 | 08:17

Thank you all very much for your help.

i have tried turning airplane mode on and off a few times as advised and hey presto I am now back up and running.

Thank you all for your wonderful help and advice.

You are truly a wonderful bunch

Message 4 of 5
by: natty88
on: 21/01/2019 | 08:31

' @persaud1943 happy to help out glad your sorted enjoy your day 

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Message 5 of 5