Knowledge Base

No servise due to wrong number transfer

Started by: ivant_t01
On: 27/12/2018 | 08:57
Replies: 2

by: ivant_t01
on: 27/12/2018 | 08:57

Hi. Just a quick update to let you know your request to transfer your number to your new giffgaff SIM is underway. It should be completed within 24 hours. If this wasn't you, please raise a case with a giffgaff agent here:


IT WAS NOT ME .... So what now????


Message 1 of 3
by: natty88
on: 27/12/2018 | 09:01

@ivant_t01 inquire with the  agents about it via here and click on any topic from list then use the how can we help box and explain the issue contact the agents



remember allow from a few hours up to a maximum time of 24hrs for agents replies which will show here when logged into your account 


Remember agents work from 8am until 11pm daily 

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Message 2 of 3
by: clikasarus
on: 27/12/2018 | 09:04
@ivant_t01 Hi welcome to giffgaff and the community

As this is an account issue you can contact a agent

But please be patient as it could take upto 24 hours for them to reply

hope this helps👍🏻
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Message 3 of 3