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No signal for calls or messages but I have internet data (without wifi).

Started by: tarxta22
On: 22/12/2015 | 15:52
Replies: 5
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by: tarxta22
on: 22/12/2015 | 15:52

Hi there.

 

I dropped my phone in water and after that I put the SIM card on a different phone and only the internet data worked, but not the signal for phone calls or text messages.

I did order a new SIM card from giffgaff and I did the swap. After that I still have the same problem: internet data works, but I don´t have signal for calls or text messages.

 

Why could that be?

 

Regards.

Message 1 of 6
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Accepted Solutions
by: johngould
on: 22/12/2015 | 15:57
Hi, it may be the phone has been IMEI blacklisted, due to being previously reported stolen. The internet will still work on a black listed phone.
Message 6 of 6
by: shipon786
on: 22/12/2015 | 15:53
Hi @tarxta22 Smiley Happy

Try rebooting your phone. Also, check your area signal strength with this link as this could be affecting you.
http://giff.ly/ggservice

You can also try manual roaming
http://is.gd/manualroam

Good Luck!
Get a free giffgaff Sim
Message 2 of 6
by: amsza
on: 22/12/2015 | 15:54
Hi
Have you checked coverage & service in your area?
You can check the coverage & service in your area by using following link
https://giffgaff.com/coverage-and-service



Please try manual roam settings
 Go to your phones "settings".
 Select mobile network options.
 Change the Network Selection Mode from Automatic to Manual
After a few moments a list of available networks will be displayed.
Then
 Select any other network that is not your home provider network.
After a few moments you will see "No Service" on the display.

 Now select your home provider(which is o2) network and change the selection back to Automatic.

Manual settings

http://community.giffgaff.com/t5/giffgaff-Top-Tips/Manual-Roam/m-p/3345471#M32502
Message 3 of 6
by: imhalz
on: 22/12/2015 | 15:56
Hi try to reset your phone
Aafter that just check time & date is set or not coz it may cause problem
Aafter that clean yor sim & try it 👍
Message 4 of 6
by: jondy
on: 22/12/2015 | 15:57

 

Hi. If you've got internet through mobile data you should get calls and texts. Try restarting the phone to see if this helps. You could check the settings in your phone, but this is usually for data problems. However a check would do no harm.

 Here is a link for that. Just choose the phone/iOS from the list and follow the instructions.

https://community.giffgaff.com/t5/Settings-for-your-device/tkb-p/phone_settings

jondy

If I've helped please press the kudos star buttonSmiley Happy
If I've answered your question please mark as best answer.
Message 5 of 6
by: johngould
on: 22/12/2015 | 15:57
Hi, it may be the phone has been IMEI blacklisted, due to being previously reported stolen. The internet will still work on a black listed phone.
Message 6 of 6