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No signal

Started by: bdonnelly36
On: 22/06/2014 | 20:11
Replies: 9
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by: bdonnelly36
on: 22/06/2014 | 20:11

I checked coverage prior to making the move to giffgaff and everything seamed fine, unfortunately this is not the case I constantly have "No service Available" or no Data Available  this is throughout the village where I live, both indoors and outdoors. 

Text messages come and go when they want, and are not in real time, can anyone suggest a suitable app for signal boost that does work on a Galaxy Note , failing that I will be looking to change providers. 

My previous provider was virgin and everything was fine with them.

Message 1 of 10
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by: mcilwraith
on: 22/06/2014 | 20:12

hello there

here`s all ive got on the no service front

firstly turn your handset off then back on.

Check to see if there are any issues or outages with the nework signal where you are: http://www.bit.ly/ggservicestatus

If network signal is fine you can try manual roam to see if that helps http://community.giffgaff.com/t5/giffgaff-Top-Tips/manual-roam/td-p/3345471

 

some people have installed this android app for improved reception and reckon its better.i`m not sure myself

https://play.google.com/store/apps/details?id=com.staircase3.opensignal&hl=en_GB

if you have an iphone try turning airplane mode on and off again.this doesn`t always help but it has been known to work sometimes

Message 2 of 10
by: mcilwraith
on: 22/06/2014 | 20:12

hello there

here`s all ive got on the no service front

firstly turn your handset off then back on.

Check to see if there are any issues or outages with the nework signal where you are: http://www.bit.ly/ggservicestatus

If network signal is fine you can try manual roam to see if that helps http://community.giffgaff.com/t5/giffgaff-Top-Tips/manual-roam/td-p/3345471

 

some people have installed this android app for improved reception and reckon its better.i`m not sure myself

https://play.google.com/store/apps/details?id=com.staircase3.opensignal&hl=en_GB

if you have an iphone try turning airplane mode on and off again.this doesn`t always help but it has been known to work sometimes

Message 2 of 10
by: ben199814
on: 22/06/2014 | 20:13
[ Possible Network Issues and Tips ]


1, Turn On airplane mode ( if you have this option ) And then turn Off after about 20 seconds


[ Alternatively ] Take the battery out for 30 seconds and then place in back in and power On the handset Etc ( This option is not for iphones and any other phones that your carnt take or get the battery out the handset )


2, Try http://is.gd/manualroam


3, Hand clean the sim Very Soft
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Message 3 of 10
by: redlips
on: 22/06/2014 | 20:14
Go on to the 02 site for ur area http://staus.02.co.uk or Try this http://is.gd/manualroam
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Message 4 of 10
by: johny121
on: 22/06/2014 | 20:14
Hi @bdonnelly36

I suggest you check the giffgaff network status in your area to see if there are any local issues.
http://www.bit.ly/ggservicestatus

If the signal is fine, you can try manual roaming by following the link to guide below
http://community.giffgaff.com/t5/giffgaff-Top-Tips/manual-roam/td-p/3345471

furthermore please turn your phone off and back on again to see if that helps.
Message 5 of 10
by: herne1
on: 22/06/2014 | 20:14
Settings need to be done first
APN+mms settings. Please use these correct settings. All phones.
Try updating phone to latest software first, usually loads giffgaff APN. Or put settings in manually.
All your settings for APN and MMS are in this link. Go slowly and check all you do is exactly as shown.
reboot after with a 5 minute wait while phone is off.

The giffgaff app on your phone will give the correct settings for that phone and you input manually.

http://giff.ly/gg_settings


Now do this and include part two
NETWORK RESET. Sometimes network setting can drift and a forced reset can help locate a better signal. Go to settings,more, mobile networks, network operators, phone will now search networks and give a list please choose O2 or giffgaff and phone will lock onto the signal. Job done.
Note:: It's at this moment if your signal problem was severe you can do a double reset by first selecting from the list a non O2/giffgaff network, the phone will set onto that network but not provide service, go back to network list and select O2/giffgaff again (doing this can clear old O2details that may corrupt a new O2 choice, doesn't happen often but can be useful)

Lastly this

SOFT REBOOT. Try a soft reboot to force phone to reset to giffgaff. Hold power button down until options show, choose power off.Wait five minutes while phone is off. This let's decay complete. Then hold power button down until phone wakes up, it will then restart and reset itself to giffgaff
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Message 6 of 10
by: mufc2011
on: 22/06/2014 | 20:33
Check if theres any faults or issues in your area http://status.o2.co.uk/

Hand Clean Sim Card


Click the banner 'below' to get your free sim with 5.00 free credit
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Message 8 of 10
by: m_morley
on: 22/06/2014 | 20:38

Did you use this link to check coverage ?

 

http://community.giffgaff.com/t5/Service-Updates/Service-Checker-and-Planned-Mast-Maintenance/td-p/4...

And activation can take up to 24hrs and you need to be using an unlocked or o2 locked phone

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Message 9 of 10
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by: sullyman524
on: 22/06/2014 | 20:39

Use this link to check your local area covrage http://www.bit.ly/ggservicestatus 

Have I helped? If yes, please give me KUDOS, this is to the left of the post underneath my name.If I have solved your problem or answered your question, please click accept as solution on my post
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Message 10 of 10