No signal for 3rd day in a row. I have tried all of the methods below and none of them are working plus my phone does not need to be topped up. Not acceptable when I have a poorly relative that I can’t get hold of
@tataescobar Having issues with your signal is never fun but I can help you narrow in on the what is causing it. One of the first thing we need rule out is a known or reported mast issue in your area by following this https://giffgaff.com/coverage-and-service link.
The network status should give you details of any local issues, including planned work, as well as showing signal strength (2G, 3G & 4G) & outages. Please remember that the website is updated hourly and may not display any issues at the current moment.
The SIM swap process will transfer your current number and allowances e.g. goodybag and/or airtime credit over to the new SIM. The process should take no more than 30 minutes to complete and can be performed anytime between 4.30am and 9.30pm