I purchased a Nokia C3-00 and activated and setup my Giffgaff account. I included the WLAN (my home wi fi) and setup the Nokia Community to include my Gmail and Facebook accounts. These worked fine. However when I am away from home I'm unable to access these accounts and constantly receive an error message 'Communication Error please try again'. I can see the Facebook page while the connection is being tried but then message displays. Same for Gmail.
I requested settings again but no joy.
I set back to factory settings and tried again. Still no luck.
I can access the internet via Opera Mini and reach my mail account via this. I cannot send MMS messages.
I've looked on this Forum and checked all the settings as advised in the threads for this phone. Including using IV4 and IV6
also changed to Giffgaff gprs. Also entered Giffgaff for mobile.
A couple of experienced phone users have double checked what's in place and can't see anything obviously wrong. This is intensely frustrating, resulting in one big row at this end! I am now at point of taking phones back and sticking with my existing 02 service..
Please be aware when offering solution that the Nokia C3-00 is NOT a 3G phone. I've noticed that some of the advice seems to think it is.
First suggestion with link. Definative list of APN settings. Lovely idea but with so many types of phone this is not really feasilble.
I had tried following these instructions but, like some of the other instructions they did not match my phone menus.
E.g. My Preferred Access Point is showing Empty and doesn' give you any other options apart from 'back' key.
Here's my last ditch approach! I work in IT but have never come across such convuluted instructions for a mob, especialy when they don't marry up with what's actually on phone menu.
These are the settings I have in place:
Default config setting: GIFFGAFF (There is option to set as personal config)
Default in All Apps: Currently set to NO
Preferred Access Point: Saying Empty (No ability to enter details, only back key)
Personal Settings: We following advice from previous instructions and set to:
I Setup 2 accounts:
GIFFGAFF- GPRS: http://giffgaff.com/mobile
User Name: set to PayandGo
Password: set to 'password'
Use preferred access point: set to No
Proxy address: 18.104.22.168
Proxy port: 8080
Packet data access point: giffgaff.com
Network type: IPv4
Authentication type: Normal
User Name: giffgaff
If you can see something obviously wrong here please shout. (Please note I have text requested the settings several times, including after I reset phone to factory settings)
To narrow the problem down, try this:
Menu > Settings > Connectivity > WLAN > Internet Connection :Ask first
you are asked for the connection method every time you open an application that requires an Internet connection such as Browser or Mail.
That way you can hopefully tell when it is trying to use the WLAN when you don't want it to when it is not available.
Thanks for that. We had this problem initially after setting the WLAN and had 'Ask first' assigned . After changing to reset to factory settings I have not setup the WLAN to avoid the phone getting confused. I'm only supposed to be getting mobile internet now