Knowledge Base
Community

Nokia Lumia 735 - no 3G/4G

Started by: keith2106
On: 23/11/2014 | 10:13
Replies: 10
Reply

Go to best answer
by: keith2106
on: 23/11/2014 | 10:13
Hi Community,
I have done a sim swap to my new Nokia Lumia 735 two days ago.

Wireless and messaging are working but the internet is slow when not on wireless. I only get H or H➕ showing and the signal also shows as unusually low in comparison with my old phone.

I've checked that there are no network/mast problems on the relevant giffgaff page. I have also looked at all the giffgaff current advice, and redone APN set-up manually.My operating system is WP8.1, so there should be no problem with that. I have done all the usual actions - turn on/off flight mode, data etc.

I was looking forward to getting 4G on the move, but unfortunately my internet access is now slower than before I changed phones. Any ideas?
Message 1 of 11
1 BEST ANSWER

Accepted Solutions
Highlighted
by: solid247
on: 23/11/2014 | 10:22
H+ is actually a faster connection than 3G and because you are getting that and not 4G its most likely not available were you live or the area your travelling around ..
Get a free Giffgaff Sim
 
Message 6 of 11
by: rumee
on: 23/11/2014 | 10:14

APN - Access Point Name: giffgaff.com
Login - Username: giffgaff
Password: [leave blank]
Proxy: [leave blank]
MCC: 234
MNC: 10

£5 free credit with the sim from banner,look belowSmiley Happy


Get a free giffgaff Sim
Message 2 of 11
by: solid247
on: 23/11/2014 | 10:15
Its there 4G signal available in your area ?
Get a free Giffgaff Sim
 
Message 3 of 11
by: home_1
on: 23/11/2014 | 10:18

hi there

if you are getting a 'H' in terms of your signal then you are getting a 3g signal, albeit its slow.

you will need to add a 4g goodybag to connect to the 4g service/ signal
Message 4 of 11
by: natty88
on: 23/11/2014 | 10:21
SERVICES: check your area status here for service problems pop your postcode in here. Robot Happy Rememberthe service checker is updated hourly . . www.bit.ly/ggservice status
If the signal in your area is working as normal then try a manual roam to update and refresh your network connection... http://is.gd/manualroam
Get a free giffgaff Sim
Message 5 of 11
Highlighted
by: solid247
on: 23/11/2014 | 10:22
H+ is actually a faster connection than 3G and because you are getting that and not 4G its most likely not available were you live or the area your travelling around ..
Get a free Giffgaff Sim
 
Message 6 of 11
by: natty88
on: 23/11/2014 | 10:23
also to get 4g your phone needs to support the 02/giffgaff frequency of 800mhz also known as band 20 my friend
Get a free giffgaff Sim
Message 7 of 11
by: nokia735
on: 23/11/2014 | 10:50
The Nokia 735 does support band 20 its the phone I'm using and I'm writing and posting this using 4g have to admit in my area its pretty fast and I get better signal than 3g on the phone
Message 8 of 11
by: edwards0101
on: 23/11/2014 | 10:52

hi i had this prob yesterday with my new 735, stupid Q have you rebooted it? That was my prob.

Message 9 of 11
by: keith2106
on: 23/11/2014 | 10:53
Thanks for that, as I've never seen H➕ before here on my old 3G Android phone. Maybe 'H➕' is the alternative to showing 3G?

But l am getting the slower 'H' connection showing most of the time at home, where I used to get '3G' showing on the old phone?

The new phone is 4G ready, and I'm not in a 4G area at present, so I will test this out when I move into one.
Message 10 of 11