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Not able to purchase goodybag?

Started by: crbainbridge
On: 18/01/2012 | 20:01
Replies: 14
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by: crbainbridge
on: 18/01/2012 | 20:01
I'm trying to buy a goodybag but keep getting the response you can only top up credit at this time and to purchase a goodybag you must try later. This has been happening since last night. Any ideas?
Message 1 of 15 (137 Views)
by: shabbako1
on: 18/01/2012 | 20:02

have you got enough credit to buy a goody bag ?

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Message 2 of 15 (130 Views)
by: ajenno
on: 18/01/2012 | 20:02
Goodybag purchase: Unfortunately you can not purchase a goody bag after 7pm on the same day the live one expires. However you can purchase one from around 10am the following morning. (Be patient, the system is probs just updating)
This is too avoid the system messing up and getting rid of the wrong goodybag.
To avoid this from happening you can queue a goodybag by simply purchasing one before 7pm on or before the day it expires. The queued one will take over automatically between 10pm to midnight on the expiry day.
Guide to goodybags: http://support.giffgaff.com/app/answers/detail/a_id/600/kw/goodybag%20guide
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Message 3 of 15 (129 Views)
by: allwyn
on: 18/01/2012 | 20:02

This is a known issue at the moment, further updates can be found here:http://community.giffgaff.com/t5/Service-Updates-Notice-board/Unable-to-buy-goodybags-18th-Jan/m-p/2...

 

Try clearing your cache and trying again in the mean time..

Message 4 of 15 (128 Views)
by: incrediblesam
on: 18/01/2012 | 20:02
Its a site glitch, try using a different browser. Smiley Happy
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Message 5 of 15 (126 Views)
by: pitney
on: 18/01/2012 | 20:03
U will have to do as the message says mate try later. Sounds as theres problems with buying ggbags
Message 6 of 15 (119 Views)
by: sullyman524
on: 18/01/2012 | 20:04

try a different browser

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Message 7 of 15 (118 Views)
by: rayhoo
on: 18/01/2012 | 20:04

crbainbridge wrote:
I'm trying to buy a goodybag but keep getting the response you can only top up credit at this time and to purchase a goodybag you must try later. This has been happening since last night. Any ideas?

If you have a goodybags due to expire then you'll have to wait until tomorrow to buy one.  Please read here to see how goodybags work:   http://community.giffgaff.com/t5/Learn-giffgaff-Top-Tips/CREDIT-AND-GOODYBAG-CONFUSION/m-p/988713/me...

Message 8 of 15 (116 Views)
by: jokeyboi77
on: 18/01/2012 | 20:04
if your gb expires tonight then unfortunetly you are locked out because you get locked out at 7pm on gb expiry day i'm afraid
Message 9 of 15 (116 Views)
by: crbainbridge
on: 18/01/2012 | 20:23

Using a card so that isn't the issue. Thanks anywaySmiley Happy

Message 10 of 15 (106 Views)