Knowledge Base

Not recieving free sim

Started by: jackww12345
On: 17/03/2018 | 09:18
Replies: 4

by: jackww12345
on: 17/03/2018 | 09:18

I ordered a free sim, its been a week. Never turned up, I ordered another free sim, its been 4 days still not here? What the hell is going on? A family member ordered one and recieved it next day.

Message 1 of 5
by: littlechris1989
on: 17/03/2018 | 09:27 edited: 17/03/2018 | 09:31

Hi @jackww12345

SIMs are shipped first class and and should take no more than 3 working days to arrive. Please check the address details are correct under your details page here if your address details are fine and it's been more than a week contact a giffgaff agent to investigate.

To contact a giffgaff agent please go to your My giffgaff page and you'll find links to the Ask an Agent form half way down the left hand side. Here's a link to it in case you're on a mobile.

Please note as giffgaff agents deal with a great deal of enquires, an agent can take up to 24 hours to answer your question. Any agent replies can be found in the “Messages From Agents“ section here


I hope you manage to get the sims delivered using the help above.

Get a free giffgaff Sim
Message 2 of 5
by: vishwa90
on: 17/03/2018 | 09:29

Hi @jackww12345  


You will have to double check your address if correct. Here's a ask agent

please note as giffgaff agents deal with a great deal of enquires a agent can take up to 24 hours to answer

Message 3 of 5
by: jackww12345
on: 17/03/2018 | 09:44
The address is correct another was delievered to a family member we ordered at the same time. They got theres, i didnt, i ordered again. Still no sim. Exact address
Message 4 of 5
by: vishwa90
on: 17/03/2018 | 09:54

@jackww12345  Then please raise this with agent as link provided above so they will investigate and send you again and will get definately.

Message 5 of 5