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Not registered on network

Started by: tuppycat
On: 07/03/2013 | 19:36
Replies: 6
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by: tuppycat
on: 07/03/2013 | 19:36

I have not been able to make or receive calls all day . I get a message saying "not registered on network"

Message 1 of 7
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by: kerrieanne
on: 07/03/2013 | 19:37
Best Answer
You should probably check the service status in your area, which you can do from http://status.o2.co.uk/ by entering your postcode and clicking the 'Check' button. This should give you any local issues, including planned and emergency engineering work, as well as indicating what sort of signal strength you should expect, and the quality of mobile internet connection.
If you find that there are no issues reported in your area, try:
1. Turning your phone off, then wait five minutes, then turn your phone back on again, then wait five more minutes and try using it as normal
2. A manual roam - there's a handy guide for this at http://is.gd/manualroam
If I helped click ''solutions and kudos'' thanks.


Sent from my iPhone 6S
Message 2 of 7
by: kerrieanne
on: 07/03/2013 | 19:37
Best Answer
You should probably check the service status in your area, which you can do from http://status.o2.co.uk/ by entering your postcode and clicking the 'Check' button. This should give you any local issues, including planned and emergency engineering work, as well as indicating what sort of signal strength you should expect, and the quality of mobile internet connection.
If you find that there are no issues reported in your area, try:
1. Turning your phone off, then wait five minutes, then turn your phone back on again, then wait five more minutes and try using it as normal
2. A manual roam - there's a handy guide for this at http://is.gd/manualroam
If I helped click ''solutions and kudos'' thanks.


Sent from my iPhone 6S
Message 2 of 7
by: scottoag
on: 07/03/2013 | 19:39
Did you activate card by topping up with ten pounds - that is needed. After that it can take 24 hours.

Myself
Message 3 of 7
by: zaphod_zoeller
on: 07/03/2013 | 19:39 edited: 07/03/2013 | 19:40

try a  manual roam. just go to the network selection page in your settings, select any network other than gg, then when it fails to connect then re-select gg.

 

That will clear most registry issues, as it sends a far stronger signal than usual to the network. 

Message 4 of 7
by: lucy68
on: 07/03/2013 | 19:42 edited: 07/03/2013 | 19:44

check balance/goodybag status here

https://giffgaff.com/dashboard

 

check area status here: http://status.o2.co.uk/

 

also try rebooting your phone

Get a free giffgaff Sim
Message 5 of 7
by: allan1954
on: 07/03/2013 | 19:45
all you do is go into mobile networks do a search then the phone say searching and after few seconds registered on the network happens to me every day i blame quidco app.
Get a free giffgaff Sim
Message 6 of 7
by: tuppycat
on: 07/03/2013 | 19:49
turning off then turning on again did the trick

many thanks
Message 7 of 7