Knowledge Base

Nothing working

Started by: robynleigh1994
On: 06/06/2014 | 17:30
Replies: 5

by: robynleigh1994
on: 06/06/2014 | 17:30
My Internet isn't working I also can't make calls or send texts can anyone help or having the same problems???
Message 1 of 6
by: nerakb
on: 06/06/2014 | 17:33

How long ago did you do your part of the activation process including topping up by at least£10/purchase a goodybag?

Once this has been done,activation should then take 30 minutes to fully complete but can take upto 24 hours.You'll then be allocated your number which will appear on your homepage.

Also,your device/phone has to be either unlocked or locked to o2.

Please remember to mark a post "Best Answer" which appropriately answers your question/query.Please remember to also award kudos to posts you've found helpful/useful.

Get a free giffgaff Sim

Message 2 of 6
by: cj_9
on: 06/06/2014 | 17:34
Check your area for outages,
Have you recently had a new phone or sim?
Any major updates such as operating system?
Also try turning your phone off and on again
Hope these suggestions help
Message 3 of 6
by: nosheen_kabul
on: 06/06/2014 | 17:35
Check the signal in your area to check for any faults with the network in your area. You can do so by following this link

PLEASE NOTE: the checker only gets updated once an hour so if your problem has just started, or you're not sure how long it's been happening, if it says all is good, keep trying for a while to see if it gets an update.

If everything is al right with the signal in your area then you should try a manual roam which will update your connection with the network. Click on this link to view how to do a manual roam
Click to get a free giffgaff Sim with £5 airtime credit
Message 4 of 6
by: mcilwraith
on: 06/06/2014 | 17:35

is your sim activated yet

have you restarted your phone

if its an iphone switch it off and reset it in itunes

Message 5 of 6
by: kawa1775
on: 06/06/2014 | 17:36

Hello & Welcome...



activations usually take 30 minutes but can take up to 24 hours...

Also some handy tips below,

1, Turn On airplane mode ( if you have this option ) And then turn Off after about 20 seconds[ Alternatively ] Take the battery out for 30 seconds and then place in back in and power On the handset Etc ( This option is not for iphones and any other phones that your carnt take or get the battery out the handset )•

2, See if theres any faults here by typing in your post code

3, Try

Message 6 of 6