Knowledge Base

Number Change

Started by: chelsbeb92
On: 17/02/2019 | 15:45
Replies: 2

by: chelsbeb92
on: 17/02/2019 | 15:45

I’ve just had to change my number via the giffgaff website; It was loading and then refreshed and displayed a message that read “ the page has gremlins “ .. My phone is currently on no service; I just wondered how I could check that it went through and does it usually take the 4 hours? 


Thank you

Message 1 of 3
by: bilal86440
on: 17/02/2019 | 15:47
Yes, it can take up to 4 hours for your number to be changed and any active airtime credit and goodybag will not be shown on your account until the new number is ready. During the number change please turn your phone off/on again every 30 minutes until you regain mobile service.
Get a free giffgaff Sim
Message 2 of 3
by: padiho
on: 17/02/2019 | 15:49

@chelsbeb92 It is normal for it to take 4 hours, keep switching phone off and on. As for the gremlins it's worth trying to sign out, clear cache and signing back in with a different browser....if the gremlin rears its ugly head still then you'll know that page does indeeed have a problem. Hope this helps 

Get a free giffgaff Sim
Message 3 of 3