Knowledge Base

Number Transfer problem

Started by: maja80
On: 05/01/2019 | 22:11
Replies: 6

by: maja80
on: 05/01/2019 | 22:11

My number is shown on my account and I have signal, but I'm unable to make or receive calls and texts.
 I have checked all the steps to make sure that the problem is with transfer not with my phone. All the settings are correct and sim card is not working on another phone as well.

Message 1 of 7
by: bilal86440
on: 05/01/2019 | 22:13
Please check the signal in your area by following this link for the network status or coverage. The network status should give you details of any local issues, including planned work, as well as showing signal strength & outages.

Please remember that the website is updated hourly and may not display any issues at the current moment. If the signal looks all good then you can perform a manual roam Please check out this guide on how to perform a manual roam.

Also please turn off your mobile device off for a couple of minutes and on again to see if that helps.
Get a free giffgaff Sim
Message 2 of 7
by: usmahn123
on: 05/01/2019 | 22:44
when did you transfer your number over?
Message 3 of 7
by: mcilwraith
on: 05/01/2019 | 22:53

there are no transfers at weekends @maja80 so you are right its not that

normally a couple of restarts with the sim in should connect to the network

Message 4 of 7
by: maja80
on: 05/01/2019 | 23:06
I requested for my old number (from o2) to be transferred to giifgaff. I requested the transfer date for Friday 4/01/19
I've was told that my old number had transferred successfully to giffgaff, however I still cannot make and receive calls to that number.
I’ve restarted my phone several times.
Message 5 of 7
by: sloz
on: 05/01/2019 | 23:13 edited: 05/01/2019 | 23:43

Hi, was the giffgaff sim working before the transfer or didn't you get chance to use it?

Which phone do you have?
Do you see a connection symbol
(3G, 4G, H, E, gprs)

On your phone keypad dial *100*7# and press call
Do the same with *100#
What word or words do you see on the phone screen?

What do you hear exactly when you call your number from another phone?

Get a free giffgaff Sim
Message 6 of 7
by: maja80
on: 07/01/2019 | 06:50
Hi. Thanks all for your help. My problem has been resolved.
Message 7 of 7