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Number problems

Started by: gayno03
On: 12/01/2019 | 13:57
Replies: 5
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by: gayno03
on: 12/01/2019 | 13:57

Hi,  I have inadvertently transported a number which I was already using on O2.   This number is now being used on my new giffgaff sim on one phone and also on another phone of mine on O2.  I urgently need to sort this out with a new giffgaff number.  Help!! 

Message 1 of 6
by: bilal86440
on: 12/01/2019 | 14:11
@gayno03
It sounds like your number transfer might have not completed correctly and will require a giffgaff agent to look into. To contact a giffgaff agent you will need to fill in the agent form here https://support2.giffgaff.com/app/ask/Number-transfers/Partial-or-no-service-after-transfer/form/

It can take up to 24 hours for a giffgaff agent to respond (agents work 7 days a week from 8am to 11pm).

You will see when an agent has replied in the "Messages: From Agents" box which can be found half way down the right hand side of your "My Giffgaff" page or you can access it direct here https://giffgaff.com/support/questions

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Message 2 of 6
by: eddiehk6
on: 12/01/2019 | 14:13
hi @gayno03

I'm not exactly sure what you have done, or what you want to achieve from here.

You can't have the same mobile number on two different SIMs

The phone number is associated with the SIM card, not the phone.

If either or both of the phones are iPhones, turn off iMessage, reboot and turn iMessage back on.

If you want a new giffgaff number, then order a new SIM card (https://giffgaff.com/orders/free-sim) and activate it on a different account

Please remember to select a ___| Best Answer +★|___and give thanks to those who helped by clicking Kudos! Smiley Very Happy


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Message 3 of 6
by: hezp
on: 12/01/2019 | 14:19
I suggest you contact an agent who will be able to advise you.
For any queries try:
ASK AN AGENT: https://support2.giffgaff.com/app/ask/
The easiest thing is to ask an agent & you will get a private answer within 24 hours - usually 3-5 hours. If there are any problems or stop on your phone, they will be able to unlock it & give advice on what to do. You will get the answer online in your account > My Messages on your Homepage/Dashboard.
Message 4 of 6
by: scottkay91
on: 12/01/2019 | 14:26
Hi @gayno03

You need to contact agent for investigation https://support2.giffgaff.com/app/ask/Number-transfers/Partial-or-no-service-after-transfer/form/

Please note as giffgaff agents deal with a great deal of enquires a agent can take up to 24 hours to answer your question. https://giffgaff.com/support/questions
Message 5 of 6
by: jaymailsays
on: 12/01/2019 | 14:50

@gayno03 Is the other device an iPhone?You lose access to your O2 account once porting commences.

 

Porting can take up to 24hrs to complete. Sometimes the port is partial and takes time to complete, even stopping completely before restarting.

 

giffgaff are now the custodians of the former O2 number. Once completed you can get a Pac by dialling  43431 you will lose all existing giffgaff credit  and allowances if you port out.

 

 

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Message 6 of 6