I'm new to giffgaff and I had my old phone number transferred to a giffgaff sim only to find it had not gone through properly and I was having difficulty receiving calls and text messages and I couldn't activate iMessage, I've just put another giffgaff SIM card in my phone and everything is fine. I brought a £20 goody bag and it wasn't due to expire until the 21st January and I have only just started to use it due to problems I've been having, I've also had to register another SIM card and put another £20 good bag on to it. Is there anything I can do about it or have I just simply lost my money?
Take your sim out of the phone and take note of the sim serial number on the back of the sim Log in here Http://j.mp/activate_sim Put the first 19 digits from the back of the sim in the box provided ( NOT the 6 digit activation code) And click continue
It'll either say the sim is already active , Or SIM Replacement You cannot have two active SIMs. Activating a new SIM will deactivate your current SIM.
If it says the latter, you know the activation is faulty, what you should do now is carry on with the sim swap/replacement proccess
Click where it says...
"Yes I want to replace my SIM" ( on mobile browsers don't forget to scroll down to see)
On the next page click "yes I'm sure"
Your sim will hopefully be active within 30 minutes
Yeah I gave it over 48 hours and as I could only make calls and not receive calls or texts or activate iMessage it was starting to get frustrating. I did try contacting an advisor but they said it was a fault with my phone which is clearly wrong because now I'm using another sim with no problem at all. Thanks anyway