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O2 Problems

Started by: tonyb54404
On: 07/12/2018 | 21:56
Replies: 3
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by: tonyb54404
on: 07/12/2018 | 21:56

Given O2's network failure affecting us all, has anyone been able to ask giffgaff whether it will match or exceed Sky Mobile's gesture of unlimited data tomorrow? Or have I missed the announcement?

Message 1 of 4
by: natty88
on: 07/12/2018 | 22:03 edited: 07/12/2018 | 22:08
Message 2 of 4
by: tired16
on: 07/12/2018 | 22:05
Hi @tonyb54404

This is the official Giffgaff announcement with regards to the outage and what to do to apply for compensation. https://community.giffgaff.com/t5/Announcements/December-6th-s-outage-what-we-re-doing-to-say-sorry/...
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Message 3 of 4
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by: hdavey17
on: 07/12/2018 | 22:06

O2 have offered a credit in January worth the equivalent of one days airtime allowance. 

 

Giff Gaff will be sending emails to each user with details on how to claim. I assume it will be along the same value as O2’s offer. 

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Message 4 of 4