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O2 compensation

Started by: viviennedove
On: 07/12/2018 | 05:16
Replies: 10
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by: viviennedove
on: 07/12/2018 | 05:16
Do we get the £75 given to O2 customers because of their network issues
Message 1 of 11
by: mikeok
on: 07/12/2018 | 05:45

when did that happen today then.......                              its annoying but its only been one day   can not see us gettting that sort of compasation 


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Message 2 of 11
by: natty88
on: 07/12/2018 | 05:47

@viviennedove Have you got a link to that one as I've checked 02 and nowhere does it state 75pounds refund for the outrage 

 

We members can't say until giffgaff make an official announcement about it via the announcements thread

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Message 3 of 11
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by: hdavey17
on: 07/12/2018 | 05:50

@viviennedove I can’t see O2 giving £75 out to its customers. That’s a large payout for one days lost service. 

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Message 4 of 11
by: wildwolf17
on: 07/12/2018 | 05:51
I have a business contract with o2 and this 75£ compo is utter tripe, i spoke with o2 several times yesterday and it was not even mentioned! how can a global conglomerate offer any level of compensation when they cant be 100% sure when the infrastructure is going to be back to being fully operational !? or theyd be out of business very soon offering £75 each and every day to each and every customer!
Message 5 of 11
by: nicola4473
on: 07/12/2018 | 05:52
I actually think if they were to give us all a free goodybag , equivlant to the 1 we purchase each month then that should be enough . End of the day, technology doee fail but i have read in an earlier post from someone at GiffGaff that in the terms & conditions it does state that although they will try to keep us connected they cannot say that will always be the case . Small print guys, that changes everything !
Message 6 of 11
by: wildwolf17
on: 07/12/2018 | 05:55
Exactly @nicola4473,
its the same debarcle of those complaining they have lost work/earnings because of this ongoing issue, what they are failing to realise is that GG could in fact turn the tables in this instance and say well you have breached the T&Cs because GG is not meant to be used for business/commercial purposes!
Message 7 of 11
by: chaznyb85
on: 08/12/2018 | 10:44

Hi do we get £75 for the network been down last Thursday?

Message 9 of 11
by: firoze
on: 08/12/2018 | 10:56

@chaznyb85 wrote:

Hi do we get £75 for the network been down last Thursday?

We don't Smiley Sad

 

https://community.giffgaff.com/t5/Announcements/December-6th-s-outage-what-we-re-doing-to-say-sorry/...

 

 

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Message 10 of 11