Could someone please direct me to the full complaints procedure when you wish to make a formal complaint about giffgaff. I have been on the phone to o2 this evening whom kindly put me through to the o2 directors office team whom took my complaint. They mentioned to me giff fgaff should have somewhere an actual complaints procedure but for the life of me I can't find. I found o2s one with no problems. Do you direct your complaint by email or in writing to gg head office or to o2 directors office!
I don't wish to go into the ins and outs over it but would be grateful if you could direct me to where the full complaints procedure is? thank you
I tried to reply to you PM late last night about this question but it appears you have turned off the option to recieve PM's. If you would still like me to reply please re-PM me to confirm you have switched your PM's back on.
i just wished giffgaff would iron out the bugs, o2 signal has slightly improved here, it would be easily the best virtual network, just seem to always get excuses and biased views that are unhelpful, on other matters i find this site the best for answers better sometimes than yahoo answers, ya can have your view on here about any matter despite some complaints either over language or choice of topic which in my view as ive stated before "this site is adult only" nothing about it is for a child, anyways fingers crossed the people in power can fix the issues soon
O2 has been around for how long?
Giffgaff has been around for how long?
If you had just started up a new company, and a competitor was better, you would need time in order to 'iron out the bugs'
Treat others how you want to be treated yourself applies here a little bit.