Over 18 access lost again!

[#1]

Any ideas why the over 18 access keeps disappearing? This will be the third or fourth time I've had to put in my passport number now.

[#2]

Hello there

Sorry to hear about your issue. As this is an account based query - please ask an agent here - https://giffgaff.com/support/ask

Any agent responses can take up to 24 hours, however it's usually much quicker than this. Agent replies can be found here https://giffgaff.com/support/questions

Thanks

[#3 · Accepted solution]

Hi, normally when that happens you just need to restart your phone and it will work again

[#4]

Cheers, I've given that a go. Just had a message saying my age was confirmed and it's still booted me straight back to the giffgaff message about needing access. Hopefully it'll be sorted.

[#5]

Thanks, will try that as well.

[#6]

@explodey

Sorry, one of the authorisation servers fell over yesterday and inputting your detils agin yourself will probably only effect a temporary fix.

Please message a giffgaff agent on the link below and they can reset it for you (until it falls over again at least).

https://giffgaff.com/support/ask/adult_content_restriction

[#7]

2 reboots and we were back in business, thanks.