BT confirm that my number has been ported over to Giff gaff and I am no longer a customer it is>**phone_number_removed**
please confirm to me what is happening I am losing so much business because no one can get hold of me. Please change my number to the one I have had for 20 years!
Hi @alisonjanerust and welcome!
Number transfers can take up to 24 hours, although the majority of number transfers are completed much sooner.
Please note that NO transfers are completed over weekends or public holidays e.g Bank Holiday.
You can check the progress of the number transfer here http://www.giffgaff.com/support/transfer
hope this helps
I entered the PAC code from BT on Wednesday (well over 24 hours ago). BT confirmed my number has ported over so where is it? This is so frustrating I run a business from this number giff gaff have it ported over but have given me a new number. What do I do now?
Hi there @alisonjanerust
Click the links below for more information on how to move an existing number from your old provider over to giffgaff.
Every service provider is obliged to give you the PAC code.....!
If the number you are porting from your previous supplier is not showing on your handset,please see the information in the link below to help you understand how it all works.
I'm not sure anyone is really understanding my question!
My old provider is BT - they gave me a PAC code immediately upon request.
I entered it on line on the GIFF GAFF site as requested on the 'keep your number page'
The code was accepted
BT confirm that my number has left them and it is ported over - I spoke to them tonight severaltimess because you can speak with BT on the phone - a proper conversation
BUT when I call my old number it is dead and my new GIFF GAFF sim uses a new number
So where is my old number?
What has GIFF GAFF done with it.
I entered the PAC code on Wednesday so at least 24hours ago and there have been no weekends or bank holidays since Wednesday.
Has anyone any answer?