Knowledge Base

PAC code

Started by: frankjg
On: 11/02/2019 | 19:39
Replies: 7

by: frankjg
on: 11/02/2019 | 19:39

HI , i am finding it difficult to request a PAC code , it will not allow me to request one. I would be greatful if someone would let me know what to do .


thanks .

Message 1 of 8
by: clikasarus
on: 11/02/2019 | 19:40

@frankjg Hi welcome to giffgaff and the community 


sorry to see you go giffgaff isn’t for everyone 


you can request your Pac Code here ⬇️


 Pac Code Request




dial 43431 to request the code 

once you have your code it will last for 30 days


but please be aware once you move you will loose any credit and payback you may of accumulated you can donate it to charity if you wish here ⬇️


Justgiving Page


(The account will stay open for administration purposes only )


also you may want to turn of any recurring and auto payments here  ⬇️ before you go 


Payment Details


hope this has been helpful for you 👍🏻


Get a free giffgaff Sim
Message 2 of 8
by: weetinamc
on: 11/02/2019 | 19:40

sorry to hear your leaving

To receive your PAC code
dial 43431 from your handset
You'll receive a text with your code
or go here

After requesting the code by phone or online, it'll show under your username on your my giffgaff page and be valid for 30 days, after which it'll expire and you'll need to request a new one

When you port / transfer your number away to another network you'll lose any remaining
credit goodybag or payback on your account

do feel free to return at any time

if you have any credit left you have to use it,lose it or donate to charity

see this thread

and don`t forget to turn off recurring goodybag

Image and video hosting by TinyPic
Message 3 of 8
by: sloz
on: 11/02/2019 | 19:41
Hi, could I ask the reason you want to leave giffgaff?

Is your giffgaff sim working?
What do you hear when you call 43431 to request the pac code?
Get a free giffgaff Sim
Message 4 of 8
by: figment_uk
on: 11/02/2019 | 19:41



Leaving giffgaff:


Turn off recurring goodybag and auto topups, and remove all payment methods [link]


Taking your number with you:


Dial 43431 or go to to request a PAC (Porting Authorisation Code)


The PAC will be delivered by SMS within 2 hours and displayed on your My giffgaff [link] page, under your number.


The transfer must be initiated within 30 days of requesting the PAC, otherwise it will expire and you will need to request another. Please be aware that mobile networks are not obliged to provide a PAC once your account with them has been terminated.


The moment you port your number away your giffgaff SIM card will be deactivated and you will permanently lose any remaining credit, goodybag and/or payback on your account.


You cannot request a PAC if:

  • You have reported your SIM lost/stolen and have not activated the replacement;
  • Your SIM has been suspended for any reason;
  • Your SIM has been deactivated/terminated;
  • You have already requested a PAC within the last 30 days
  • You are logged into an inactive account (i.e. the wrong account)
I do not work for giffgaff, so cannot check anything on your account. This is a public community - please do not post any personal info.
Message 5 of 8
by: amber839910
on: 11/02/2019 | 19:51

You can request a pac by calling 43431 and following the prompts. You will receive the pac over the phone and it will come up on your main account page. The pac is only valid for 30 days.

Message 6 of 8
by: frankjg
on: 11/02/2019 | 20:04
Thank you very much, I have now received my PAC code
Message 7 of 8
by: hassan_javed
on: 11/02/2019 | 20:11
To receive your PAC dial 43431 from your handset
you'll receive a text with your PAC code
Alternatively you can log in here:

All you need to do is remove the card details so no further payments can be taken
Please note that PAC codes expire in 30 days.
Message 8 of 8