Knowledge Base

PAC from o2 problem.

Started by: mellivora
On: 09/05/2016 | 11:51
Replies: 8

by: mellivora
on: 09/05/2016 | 11:51

Hi everyone, just came to giffgaff from o2. Trying to get a PAC number from them. I moved to o2 in a rush just to get away from vodafone( a nightmare I won't go into here). I was on a PAYG account with them and got a PAC from vodafone to them. Problem is I did not actually put credit on the account before moving to giffgaff. They are now claiming to give me a PAC number I have to put credit on the phone(£10 minimum). Can anyone tell me if this is true or are they just being obstructive? Thanks

Message 1 of 9
by: gindygoo
on: 09/05/2016 | 11:53
It's true, to have a PAC from O2 I'm almost 99% sure you need to have topped up first.
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Message 2 of 9
by: isabel1066
on: 09/05/2016 | 11:53
yes it is true.
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Message 3 of 9
by: bigbumyum
on: 09/05/2016 | 11:55
Hi, @mellivora

Please follow the link below as you cannot be refused a pac code.
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enjoy the rest of your day buddy
Message 4 of 9
by: bigdaveuk
on: 09/05/2016 | 12:06
why would they ask to put credit on before you get your pac code? soon as you pac code out your loose that top up, this is crazy, try speaking to customer services manager,
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Message 5 of 9
by: he22ie
on: 09/05/2016 | 13:02
It is likely they are in order. You have to have an active account before they will give you a PAC code. You could use it up and the when it is nearly run out request a code and then move over to giffgaff.
Message 6 of 9
by: mellivora
on: 09/05/2016 | 16:11

Thanks for your response. Have already moved to giffgaff.

Message 7 of 9
by: mellivora
on: 09/05/2016 | 16:16
Thanks for your response. They maybe should not but they already have refused unless I top up. I agree ofcom says they cannot but that doesn't mean they'l won't as ofcom useless.
Message 8 of 9
by: mellivora
on: 09/05/2016 | 16:17
Also, surely the account must already be active for me to be able to top up?
Message 9 of 9