PAC from o2 problem.

[#1]

Hi everyone, just came to giffgaff from o2. Trying to get a PAC number from them. I moved to o2 in a rush just to get away from vodafone( a nightmare I won't go into here). I was on a PAYG account with them and got a PAC from vodafone to them. Problem is I did not actually put credit on the account before moving to giffgaff. They are now claiming to give me a PAC number I have to put credit on the phone(£10 minimum). Can anyone tell me if this is true or are they just being obstructive? Thanks

[#2]

It's true, to have a PAC from O2 I'm almost 99% sure you need to have topped up first.

[#3]

yes it is true.

[#4]

Hi, @mellivora

Please follow the link below as you cannot be refused a pac code.

http://ask.ofcom.org.uk/help/telephone/refuse_PAC

[#5]

why would they ask to put credit on before you get your pac code? soon as you pac code out your loose that top up, this is crazy, try speaking to customer services manager,

[#6]

It is likely they are in order. You have to have an active account before they will give you a PAC code. You could use it up and the when it is nearly run out request a code and then move over to giffgaff.

[#7]

Thanks for your response. Have already moved to giffgaff.

[#8]

Thanks for your response. They maybe should not but they already have refused unless I top up. I agree ofcom says they cannot but that doesn't mean they'l won't as ofcom useless.

[#9]

Also, surely the account must already be active for me to be able to top up?