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PAC number import

Started by: timgander
On: 10/11/2014 | 18:22
Replies: 11
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by: timgander
on: 10/11/2014 | 18:22

Hi Guys, my old number got ported across today from VF. My iphone shows O2, has up to date OS, good signal strength but cannot make or receive calls??? Not even network system calls like 1626 to switch off voicemail which is all people are getting when they call me. They can leave a message but I cannot retrieve it. Is this normal... am I being impatient??!! Help... I am uncontactable and my original provider (VF) has now terminated the network and my old GG sim (with the original GG number) no longer responds to that number so people can't even get me on that (second) number!!

Message 1 of 12
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by: ben199814
on: 10/11/2014 | 18:24
Hello, it goes something like this

You will experience a loss of service at some stage
between the hours of 9am and 6pm - typically this
is no more than a few hours but can take all day,

As the process is dependent on your old service provider
releasing your number, gg cannot offer assurances about the length of time you will be without service.

1. Keep your old SIM in your phone until you lose service
or it shows an error message (e.g. "SIM card registration
failed").

2. Switch off your handset and insert your giffgaff SIM.

3. Switch on your phone.

If the transfer is done, you'll see giffgaff on the screen
and you'll be able to make calls and texts as normal.
If it says something like 'SIM card registration failed', it
hasn't completed yet - switch your phone off and try again in an hour or so.
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Message 4 of 12
by: gladiator33
on: 10/11/2014 | 18:23
give it time till 9pm , restart your phone.


Get a free Giffgaff Sim
Message 2 of 12
by: mcilwraith
on: 10/11/2014 | 18:23

when you lose service on the original number given
then its started to port over
this can take 30 minutes to 24 hours
but normally its pretty quick
just keep restarting your phone every 20 minutes or so after losing service

Message 3 of 12
Highlighted
by: ben199814
on: 10/11/2014 | 18:24
Hello, it goes something like this

You will experience a loss of service at some stage
between the hours of 9am and 6pm - typically this
is no more than a few hours but can take all day,

As the process is dependent on your old service provider
releasing your number, gg cannot offer assurances about the length of time you will be without service.

1. Keep your old SIM in your phone until you lose service
or it shows an error message (e.g. "SIM card registration
failed").

2. Switch off your handset and insert your giffgaff SIM.

3. Switch on your phone.

If the transfer is done, you'll see giffgaff on the screen
and you'll be able to make calls and texts as normal.
If it says something like 'SIM card registration failed', it
hasn't completed yet - switch your phone off and try again in an hour or so.
Did I Help? Let Me Know With KUDOS [+★]
Is Your Question Resolved? Please Set A BEST ANSWER
Message 4 of 12
by: kevincunno
on: 10/11/2014 | 18:26
Hi there it could take till 9pm to fully complete try rebooting your phone
Get a free giffgaff Simdon't judge my path if you haven't walk my journey kevin
Message 5 of 12
by: whathellx
on: 10/11/2014 | 18:28
Hey,

It might take a while so just reboot your phone and it should be fine Smiley Happy

Goodluck Smiley Happy
Message 6 of 12
by: sloz
on: 10/11/2014 | 18:34
@timgander
Was your giffgaff sim working before today?
Or didn't you get chance to use it?

What does it say on the phone screen when you dial *100*7# and *100# ?
Get a free giffgaff Sim
Message 7 of 12
by: timgander
on: 10/11/2014 | 18:54

Seems (as usual) impatience was the problem and I can now make and receive calls.... except for voicemail which constantly returns 'call ended' when dialled. I just received a text saying there was a voicemail (one I left earlier) but I am still unable to dial it... and my phone (iPhone4) still shows O2 rather than GG... it was orginally on VF.

 

I would just like to add that I was in an O2 shop yesterday and they tried to persuade me to go over to the dark side (them) and I replied that GG was fine. Their response was as follows: "Well yes, GG are OK until you have a problem but then there is no technical backup"

 

If the speed and professionalism of the responses from all you chaps and chapettes is anything to go by I can confirm that it is an order of magnitude ahead of any of the big boys alleged 'technical help'.

 

Just so much better.

 

Thanks

Message 8 of 12
by: timgander
on: 10/11/2014 | 18:57
For 'call ended' in sentence1-2 read 'call failed' ....soz
Message 9 of 12
by: double_entendre
on: 10/11/2014 | 19:35

@timgander@  wrote:

Seems (as usual) impatience was the problem and I can now make and receive calls.... except for voicemail which constantly returns 'call ended' when dialled. I just received a text saying there was a voicemail (one I left earlier) but I am still unable to dial it... and my phone (iPhone4) still shows O2 rather than GG... it was orginally on VF.

 


You will need to be running iOS7 then update the carrier profile so that giffgaff shows and not O2-UK

iPhone Carrier Profile

 

As for the voicemail you will need a goodybag with minutes or airtime credit to make the call.

Your voicemail

Get a free giffgaff Sim
Message 10 of 12