Knowledge Base

Paid £20 for unlimited internet - can't use Facebook etc.

Started by: mokanat
On: 18/10/2015 | 21:49
Replies: 6

by: mokanat
on: 18/10/2015 | 21:49 edited: 18/10/2015 | 23:08

I paid £ 20 for internet unlimitet Internet and finally I can neither Facebook nor in internet savfiram am not satisfied varnetemi money disavow gifgaf with iphone 5 am help

Message 1 of 7
by: leenaliaquat69
on: 18/10/2015 | 23:15
Reset phone and contact agent if still not working
Don't forget to leave best answer if helped Smiley Happy
Message 2 of 7
by: herne1
on: 18/10/2015 | 23:32

NETWORK SERVICE.Try putting your area code in the link below

Make sure you have credit or goody bag,
Dial *100# shows cash credit
Dial *100*7# shows goody bag minutes
Also remove sim, clean and check for damage.
Turn airplane mode on then off.

"IF USING INTERNET check mobile DATA is set to ON in phone settings."

APN+mms settings. Please use these correct settings. All phones.
Try updating phone to latest software first, usually loads giffgaff APN.
APN and MMS are in this link.
The giffgaff app on your phone will give the correct settings for that phone and you input manually.

You can check general coverage here,

Go to settings,more, mobile networks, network operators, choose O2 or giffgaff and phone will lock onto the signal. Job done.

In stubborn cases please do this, it can make a difference.
You can do a manual roam by first selecting a non O2/giffgaff network, the phone will set but not provide service, go back to network list and select O2/giffgaff again.
Also remove sim, clean and check for damage.


If you think giffgaff should be aware of this problem report it here

Get a free giffgaff Sim
Message 3 of 7
by: sydneysingh
on: 18/10/2015 | 23:33
Try apn settings and save And then reboot the phone
Message 4 of 7
by: ashleyjonesbristol
on: 18/10/2015 | 23:34

think you need re setting again sound like it to me if that not still working please message the agent 

Message 5 of 7
by: julia38
on: 18/10/2015 | 23:38
Try resetting your phone I have iPhone 6 it does that every time I top up for some reason
Message 6 of 7
by: lynnie_
on: 19/10/2015 | 05:19
Sounds like you need to check internet settings for giffgaff apn on the phone.
Message 7 of 7