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Part missing from new phone

Started by: eddy177
On: 18/02/2019 | 19:18
Replies: 2
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by: eddy177
on: 18/02/2019 | 19:18

I have just received my Sony Xperia XZ1 Compact Refurbished phone but the sim card tray is missing.

I've watched related videos on forum and youtube to see if I am doing anything wrong but the tiny tray that holds the nano sim is not present.

Please could you advise how to proceed?

 

Message 1 of 3
by: jossy22
on: 18/02/2019 | 19:20
If you bought it from Giffgaff you need to talk to an agent. Otherwise go back to where you bought it.
Message 2 of 3
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by: figment_uk
on: 18/02/2019 | 19:26

@eddy177

 

If you bought the phone from giffgaff, raise a support ticket and they will either send you a SIM tray or ask you to return the phone for replacement.

 

If you bought it elsewhere, contact the seller.

 

As an alternative, you can purchase the tray on ebay, although I cannot find any sellers in the UK.

https://www.ebay.co.uk/sch/i.html?_from=R40&_trksid=m570.l1313&_nkw=Sony+Xperia+XZ1+Compact+sim+tray...

I do not work for giffgaff, so cannot check anything on your account. This is a public community - please do not post any personal info.

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