I have just received my Sony Xperia XZ1 Compact Refurbished phone but the sim card tray is missing.
I've watched related videos on forum and youtube to see if I am doing anything wrong but the tiny tray that holds the nano sim is not present.
Please could you advise how to proceed?
If you bought the phone from giffgaff, raise a support ticket and they will either send you a SIM tray or ask you to return the phone for replacement.
If you bought it elsewhere, contact the seller.
As an alternative, you can purchase the tray on ebay, although I cannot find any sellers in the UK.