Knowledge Base

Part missing from new phone

Started by: eddy177
On: 18/02/2019 | 19:18
Replies: 2

by: eddy177
on: 18/02/2019 | 19:18

I have just received my Sony Xperia XZ1 Compact Refurbished phone but the sim card tray is missing.

I've watched related videos on forum and youtube to see if I am doing anything wrong but the tiny tray that holds the nano sim is not present.

Please could you advise how to proceed?


Message 1 of 3
by: jossy22
on: 18/02/2019 | 19:20
If you bought it from Giffgaff you need to talk to an agent. Otherwise go back to where you bought it.
Message 2 of 3
by: figment_uk
on: 18/02/2019 | 19:26



If you bought the phone from giffgaff, raise a support ticket and they will either send you a SIM tray or ask you to return the phone for replacement.


If you bought it elsewhere, contact the seller.


As an alternative, you can purchase the tray on ebay, although I cannot find any sellers in the UK.

I do not work for giffgaff, so cannot check anything on your account. This is a public community - please do not post any personal info.

Message 3 of 3