Knowledge Base

Password reset

Started by: shaunybadmanb
On: 29/05/2015 | 18:51
Replies: 7

by: shaunybadmanb
on: 29/05/2015 | 18:51
i need a password reset as I am uncle to top up
Message 1 of 8
by: rhort
on: 29/05/2015 | 18:51
You can have your password reset by going to: and entering either your username, phone number or e-mail address.
Message 2 of 8
by: miaoxian1
on: 29/05/2015 | 18:51
Hi click the reset button under enter Password on Login page
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Message 3 of 8
by: suzyevs
on: 29/05/2015 | 18:52
If you have forgot your password
Use this link
big"It Takes 2 To Tango"
Message 4 of 8
by: c_research
on: 29/05/2015 | 18:56
Hi, use the forgotten password link on the login page
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cancer research and my opinions are not necessarily those of giffgaff's.
Message 6 of 8
by: sloz
on: 29/05/2015 | 18:59
You can receive a password reset link to your phone in a text
Click the lost password link
Where it says
" I want to be contacted by"
Click the "text" box

Put in both your mobile number and username
And click "submit"
(If you're not sure of those details
Text the word NUMBER to 2020
And the word PASS to 43430 )

You'll receive a password reset link to your phone within 5 minutes.

Click the link or copy and paste the link in the browser. And reset your password
if you get an error message or it shows a blank white page, try an alternative browser ( if using a phone paste the link in mini opera)

Once you successfully log into your account , make sure your email details are correct here

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Message 7 of 8
by: msheikh15
on: 29/05/2015 | 19:13

Don't worry, we have you covered. We've made it simpler. You can now reset your password by email or text, just let us know how you prefer to be contacted.


(this was found out by going into: Help section and then click on personal detail and click on recover username or password..)

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Message 8 of 8