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PayForIT Charge

Started by: cazzawozza
On: 19/10/2017 | 22:57
Replies: 18
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by: cazzawozza
on: 19/10/2017 | 22:57

Hi - I have been debited 4.50 twice in the last 2 hours on my phone Smiley Sad  Any idea how I stop this? no idea where this has come from

Message 1 of 19
by: mcilwraith
on: 19/10/2017 | 22:59

have a read at this very helpful thread.there is some good advice on how to deal with scams

https://community.giffgaff.com/t5/Tips-Guides/Premium-text-charges-do-s-And-don-t-s/m-p/18597940/hig...

Message 2 of 19
by: flaxvert
on: 19/10/2017 | 22:59

You will need to reply STOP to the message. You will need credit to do this as there is a common charge of 10p for those numbers.

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Message 3 of 19
by: cazzawozza
on: 19/10/2017 | 23:16
i've just disabled my auto top up as I have a feeling this will happen again - no idea who I call to get my money back Smiley Sad
Message 4 of 19
by: cazzawozza
on: 19/10/2017 | 23:25
Hi - I did this but have now read I shouldn't have responded with 'stop' as apparently they do it more Smiley Sad
Message 5 of 19
by: sloz
on: 19/10/2017 | 23:27
@cazzawozza
The advice to text the word stop to the number is correct
Did you receive a reply confirming your subscription has been cancelled?

Call the customer service number tommorrow morning
Argue that you never knowingly subscribed to anything and ask for a refund
Get a free giffgaff Sim
Message 6 of 19
by: cazzawozza
on: 19/10/2017 | 23:32
I replied 'stop' at 20:09 and it said I will be unsubscribed within 24 hours. Then at 22:44 it thanked me for subscribing to FunnyVideos for £.450 every week from Remote Games - that was the second one tonight with the first initial one coming in at 20:04
Jees Smiley Sad
Message 7 of 19
by: sloz
on: 19/10/2017 | 23:44
@cazzawozza
Have you perhaps started using a new app, and inadvertently clicked a link on an advert?
Or have you been browsing a Web page for the service you've subscribed to

Is this second subscription the same 5 digit number. and same customer service number?
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Message 8 of 19
by: cazzawozza
on: 19/10/2017 | 23:48

My son installed a game on my phone last week (!) and since then I've had weird pop ups each day...assuming it's something to do with this!

Message 9 of 19
by: sloz
on: 19/10/2017 | 23:49
@cazzawozza
Yes, It could be, have you texted the word stop to the second subscription?
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Message 10 of 19