Hi, I've received these 2 text messages last week and another one just now - I think they are a hoax - can anyone let me know the best way of dealing with it. Thanks in advance.
Payforit text messages are not a hoax.
@4128334 these are NOT premium texts, and much of the confusion around Payforit is because most of the available information relates to the Premium Text system which was largely abandoned in favour of Payforit.
Payforit charges are applied DIRECTLY to your account at a network level. The texts associated with them are for information only and are NOT chargeable. They are normally prefixed "Freemsg:" to highlight that fact. These are NOT premium texts. Blocking or deleting them will have no effect and will deprive you of the information you need to deal with the problem.
There is nothing the consumer can do to block Payforit charges, and GiffGaff refuses to block them. So you DO need to either send the STOP text or ontact the "service provider" to stop the subscription.
If you have no airtime credit,, the "service provider" will be unable to take any money, but will keep trying and will take the money if/when you top up. In this case it's best to take action to stop the subscription and get the charges written off.
If money has been taken, you should insist on a FULL refund from the service provider.
Comprehensive and independent information and advice on dealing with Payforit scams is on the payforitsucks website. This website won't blame you for being scammed and provides constructive advice about forcing the scammers to refund. Specialist and legal support is also available through the site if you encounter difficulties. Google "payforitsucks" or follow the link to the faq in my signature. The website contains detailed advice on the steps you need to take to stop further charges, obtain a refund and protect yourself from these scams in the future.
I hope you manage to resolve this matter. These scams are a disgrace to the mobile communications industry and GiffGaff should be doing more to assist affected members and to protect members from these scams.