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Payback credit disappeared

Started by: gregfriedrice
On: 27/06/2013 | 08:51
Replies: 8
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by: gregfriedrice
on: 27/06/2013 | 08:51

Hi all,

 

I had £11.20 credited to my balance as payback on 12th June but yesterday the amount disappeared from my balance on the website and went back to the amount I had before the credit. When I dial *100# the full amount including the payback credit still shows. I still have an active £10 goodybag. Anyone know what might be going on?

 

Thanks,

 

Greg

Message 1 of 9
1 BEST ANSWER

Accepted Solutions
by: weeman
on: 27/06/2013 | 08:53

Contact an agent and they will update your account with the payback.

 

George

Message 2 of 9
by: weeman
on: 27/06/2013 | 08:53

Contact an agent and they will update your account with the payback.

 

George

Message 2 of 9
by: headcases
on: 27/06/2013 | 08:53
Try clearing your browser cache and restart your browser and then see what it says
If I helped click ''solutions and kudos'' thanks

Sent from my iphone 6s
Message 3 of 9
by: kathleen414
on: 27/06/2013 | 08:54
Only agents can fix this for you greg


Click here
 http://j.mp/agentsgaff
Message 4 of 9
by: somia7863
on: 27/06/2013 | 08:54
Contact a agent they will be able to sort this for u
Message 5 of 9
by: ronc2000
on: 27/06/2013 | 08:56 edited: 27/06/2013 | 09:10

Payback balance before June has been cleared.

It should have been credited to your paypal or balance account, whichever you selected to receive it.

 

Did you opt to pay your credit to charity? That would probably be where they went!

Message 6 of 9
by: mark1234567890123
on: 27/06/2013 | 08:56
You need to contact a agent as they can help with your account
Some Sagem phone|sony Erricson k800i|Nokia 6300|Blackberry Curve 8520|Blackberry Curve 9300|Blackberry Bold 9780|Blackberry Torch 9800|HTC One S (CyanogenMod 10.2)|Blackberry Q10
Message 7 of 9
by: gregfriedrice
on: 27/06/2013 | 09:19
Thanks all, I've sent a request. Hope they sort it out by tomorrow as I'd like to pay for my next goodybag with that credit.
Message 8 of 9
by: mizzy7861
on: 27/06/2013 | 09:20
contact an agent they'll update it soon as. happened to me too.
Message 9 of 9