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Payback disappeared?

Started by: rickvigorous
On: 09/05/2016 | 13:57
Replies: 12
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by: rickvigorous
on: 09/05/2016 | 13:57
Had payback added on the 5th and it disappeared today. What's going on?
Message 1 of 13
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by: star1000
on: 09/05/2016 | 13:58

yes

 

The increase you saw in the last few days was in fact relating to sm activations during March
And was added incorrectly

See the service thread here


https://community.giffgaff.com/t5/Service-Updates/​Incorrect-Payback-Points-added-for-members/td-p/1...

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Message 2 of 13
by: star1000
on: 09/05/2016 | 13:58

yes

 

The increase you saw in the last few days was in fact relating to sm activations during March
And was added incorrectly

See the service thread here


https://community.giffgaff.com/t5/Service-Updates/​Incorrect-Payback-Points-added-for-members/td-p/1...

Get a free giffgaff Sim
Message 2 of 13
by: nigelbrooks
on: 09/05/2016 | 13:59

@rickvigorous

 

Massive foul-up in the calculations.

 

March payback was added twice in error and has now been removed.

 

It will be corrected over the next couple of days.

 

Please see this thread https://community.giffgaff.com/t5/Service-Updates/Incorrect-Payback-Points-added-for-members/td-p/18...

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I donate 100% of my SIM activation payback to charity, please help me boost the donation
Message 3 of 13
by: figment_uk
on: 09/05/2016 | 13:59

giffgaff have removed all points awarded so far for April due to errors.  They hope to have the correct points added for everyone by the end of tomorrow (but this deadline could change)

 

Service update

Join giffgaff during May 2019 for a chance to win goodies worth around £2500. Order a SIM now using the link below

Message 4 of 13
by: mark1101b
on: 09/05/2016 | 13:59

Hi @rickvigorous

 

It's broken at the moment. GG are working on it as we type.. Don't worry it will all be sorted out.

 

For further information. See the link below

 

https://community.giffgaff.com/t5/Service-Updates/Incorrect-Payback-Points-added-for-members/td-p/18...

 

 

Message 5 of 13
by: giffygaffer01
on: 09/05/2016 | 13:59
@rickvigorous

Yeah, was incorrect as only activation payback was added on the 5th, so now giffgaff are looking to resolve and correct the glitch.
Please mark a best answer, if your questions have been answered, helps others Smiley Wink

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Message 6 of 13
by: carolinel
on: 09/05/2016 | 14:01
Hi, it was wrong so its its been reset. I think that means they are getting close to updating with the correct amounts
Message 7 of 13
by: germansheppard234
on: 09/05/2016 | 14:02
Giffgaff messed up April payback so they r in process of putting it rite so don't take any notice of what it shows or not show till it's sorted https://community.giffgaff.com/t5/Service-Updates/Incorrect-Payback-Points-added-for-members/td-p/18...
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Message 8 of 13
by: pthapa25
on: 09/05/2016 | 14:52
i read that wrong points were added - so seems like they are in the process of fixing it
Message 9 of 13
by: nigelbrooks
on: 09/05/2016 | 15:09

@pthapa25

@rickvigorous

@germansheppard234
@carolinel

@giffygaffer01

 

Just an update.

 

The files have been checked and are currently updating everyone's payback.

 

Give it a few hours to complete

 

Hope this helps you, fellow helpers.

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I donate 100% of my SIM activation payback to charity, please help me boost the donation
Message 10 of 13